Halo ITSM Consultant
- Role Type: Permanent
- Location: Reading (Client-facing)
- Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits
Role Overview
We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecycle—from discovery and solution design through configuration, testing, deployment, and continual service improvement.
You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities.
Key Responsibilities
- Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs.
- Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions, and dashboards. Support third-party integrations and data migrations.
- Delivery & Training: Oversee testing phases (UAT, defect resolution), manage project risks/deliverables, and deliver comprehensive administrator and end-user training.
- Stakeholder Management: Collaborate closely with project teams, technical specialists, and client stakeholders to maintain high-quality delivery standards.
Experience & Skills Required
- Proven hands-on experience implementing, configuring, or supporting HaloITSM in enterprise or client-facing environments.
- Strong working knowledge of IT Service Management (ITSM) processes and ITIL principles.
- Practical expertise with workflows, service catalogues, automation, reporting, and integrations.
- Excellent communication, facilitation, and stakeholder engagement skills.
- Desirable: HaloITSM certifications, ITIL certifications, and a relevant degree (or equivalent professional experience).
Halo ITSM Consultant in Reading employer: Global Technology Solutions Ltd Careers
As a New Business Account Executive at our Watford location, you'll join a dynamic team that values innovation and collaboration. We offer a competitive salary with the potential for double OTE in your first year, alongside a hybrid work model that promotes work-life balance. Our culture fosters professional growth through continuous learning opportunities and a supportive environment, making us an excellent employer for those looking to make a meaningful impact in the SaaS industry.
Contact Details:
Global Technology Solutions Ltd Careers Recruitment Team
