At a Glance
- Tasks: Provide top-notch IT support for a thrilling Formula 1 team during races.
- Company: Join a dynamic Formula 1 team in a fast-paced environment.
- Benefits: Competitive salary up to £42,000 and exciting career opportunities.
- Other info: Flexible hours and a chance to work at thrilling race events.
- Why this job: Combine your passion for motorsport with cutting-edge IT support.
- Qualifications: Experience in IT support and an ITIL Foundation certificate required.
Location: Brixworth
Contract Type: Fixed-term contract
Salary: up to £42,000
About the Role
We are seeking an experienced and customer-focused IT Trackside Support Engineer to join a Formula 1 team based in Brixworth. This is an exciting opportunity for a Formula 1 enthusiast with experience in an IT Support / Service Desk environment to provide high-quality infrastructure and network support in a demanding, customer-focused environment.
The successful candidate will demonstrate an excellent customer service attitude, hold an ITIL Foundation certificate, and have a strong working knowledge of ITIL. You will be working within a fast-paced and technically demanding environment where challenging deadlines and high service expectations are the norm. The service is delivered through both the Service Desk and IT Support functions, making excellent communication skills, attention to detail, and a professional approach essential. Excellent spoken and written English is required.
Purpose of the Role
- Provide first-class IT operational support across the Trackside and TestOps areas of the business.
- Support and maintain IT services used by key business stakeholders.
- Work closely within a small, highly capable team to deliver a high level of IT support.
- Complete an intensive period of shadowing and training before taking responsibility for providing dedicated 24x7 remote support to trackside staff during Formula 1 and Formula E race seasons.
- Manage competing priorities efficiently while maintaining and managing customer expectations.
- Apply a broad technical and customer-focused skill set to operational and project-based activities.
- Deliver services against demanding Service Level Agreements (SLAs) and challenging deadlines.
Key Deliverables
- Support and deliver technical solutions throughout all stages of the ITIL service lifecycle.
- Consistently exceed customer expectations while providing additional support and guidance to other Service Desk team members.
- Ensure all activities comply with defined processes, architectural principles, regulatory requirements, corporate compliance standards, and industry best practice.
- Build and maintain effective working relationships with colleagues, internal teams, and third-party suppliers.
- Take ownership of incidents, requests, and tasks from initial submission through to satisfactory resolution and customer agreement.
- Identify opportunities to enhance IT services, processes, and procedures, helping to improve quality, reliability, availability, security, and performance across the IT environment.
- Champion organisational change and contribute to continuous service improvement.
Operational Requirements
The role involves delivering both operational and project-based activities against strict deadlines and SLAs. Flexibility is therefore essential. The successful applicant must be willing and able to provide out-of-hours maintenance and support, including trackside and race team support, on a rota basis.
The ideal candidate will demonstrate the following qualities:
- Flexible
- Resilient
- Customer-focused
- Approachable
- Clear and concise communicator
Experience Required
Candidates should have experience and knowledge of:
- Windows 10 / 11 operating systems
- Mobile operating systems
- Microsoft Office / Microsoft 365
- Active Directory / Group Policy management
- Good knowledge of networking, including:
- TCP/IP
- DNS
- DHCP
- WAN
- LAN
- Knowledge of storage systems
- Knowledge of performance and availability monitoring toolsets
Qualifications Required
ITIL Foundation Degree or equivalent
Desirable Qualifications & Experience
The following would be advantageous:
- Microsoft Certifications
- Cisco Certified Network Associate (CCNA)
- A very keen interest in Formula 1 / Formula E Motorsport
IT Trackside Support Engineer – Formula 1 Team in Northampton employer: Global Technology Solutions Ltd Careers
As a New Business Account Executive at our Watford location, you'll join a dynamic team that values innovation and collaboration. We offer a competitive salary with the potential for double OTE in your first year, alongside a hybrid work model that promotes work-life balance. Our culture fosters professional growth through continuous learning opportunities and a supportive environment, making us an excellent employer for those looking to make a meaningful impact in the SaaS industry.
Contact Details:
Global Technology Solutions Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Trackside Support Engineer – Formula 1 Team in Northampton
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Create a personal project or case study relevant to the challenges Global Technology Solutions Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Global Technology Solutions Ltd Careers
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We think you need these skills to ace IT Trackside Support Engineer – Formula 1 Team in Northampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Global Technology Solutions Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Global Technology Solutions Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Global Technology Solutions Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
