At a Glance
- Tasks: Drive new business growth through proactive prospecting and consultative selling.
- Company: Fast-growing international organisation with a collaborative culture.
- Benefits: Competitive salary, commission structure, and global office opportunities.
- Other info: Enjoy autonomy and support in a growth-focused environment.
- Why this job: Join a dynamic team and make a real impact in the ITSM landscape.
- Qualifications: Proven success in ITSM sales and strong communication skills.
Location: Hybrid – Watford (3 days per week in office)
Type: Full-time
Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000)
About the Role
We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role, focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape.
Key Responsibilities
- New Business Development & Lead Generation
- Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking
- Identify and engage decision-makers across IT, Operations, and Service Management
- Qualify, nurture, and convert leads using a consultative, value-led approach
- Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator
- Solution Sales & Deal Management
- Lead discovery sessions to understand customer ITSM challenges and requirements
- Deliver tailored demos, presentations, and proposals aligned to business needs
- Manage complex, multi-stakeholder sales cycles effectively
- Own the full sales lifecycle from prospecting through to close and handover
- Position solutions as strategic partnerships that enhance service delivery and efficiency
- Industry Expertise & Collaboration
- Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)
- Share customer insights to support go-to-market and product strategies
- Collaborate with Marketing, Product, and Partner teams
- Maintain accurate pipeline management and forecasting
What We’re Looking For
Required Experience & Skills
- Proven success in new business ("hunter") sales within ITSM or IT services environments
- Experience selling ITSM solutions or services
- Strong understanding of managed services and recurring revenue models
- Experience managing complex B2B sales cycles
- Excellent communication, presentation, and consultative selling skills
- Self-motivated, results-driven, and accountable
Desirable
- Knowledge of ITSM frameworks such as ITIL or SIAM
Additional Information
Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ. Global offices across London, Finland, USA, and Germany. Collaborative, growth-focused environment with strong autonomy and support.
New Business ITSM Sales Executive / ITSM Solutions Sales in Watford employer: Global Technology Solutions Ltd
Join a dynamic and fast-growing international organisation as a New Business ITSM Sales Executive in Watford, where you will thrive in a collaborative and growth-focused environment. With a strong emphasis on employee autonomy and support, we offer competitive salaries, generous commission structures, and opportunities for professional development. Our unique hybrid work model allows for flexibility while fostering a vibrant office culture that encourages innovation and strategic relationship building.
Contact Details:
Global Technology Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land New Business ITSM Sales Executive / ITSM Solutions Sales in Watford
✨Tip Number 1
Get your networking game on! Connect with industry professionals on LinkedIn and attend relevant events. The more people you know in the ITSM space, the better your chances of landing that dream role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of ITSM solutions and how you've tackled challenges in the past. This will set you apart from the competition.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive new business growth and build strategic relationships. Tailor your approach to each conversation, showing that you understand their specific needs and how you can help.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace New Business ITSM Sales Executive / ITSM Solutions Sales in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in ITSM sales. We want to see how you've driven new business growth and engaged with decision-makers. Use keywords from the job description to show you're a perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about ITSM solutions and how your skills align with our needs. Be specific about your achievements and how you can contribute to our growth.
Showcase Your Sales Success:In your application, don’t forget to include quantifiable results from your previous roles. We love numbers! Whether it’s revenue generated or deals closed, let us know how you’ve made an impact in your past positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management solutions, especially the platforms mentioned in the job description like ServiceNow and BMC. Being able to discuss these tools confidently will show that you're not just familiar with the industry but also genuinely interested in how they can solve customer challenges.
✨Master the Art of Consultative Selling
Since this role focuses on consultative selling, practice articulating how you would approach understanding a client's needs. Prepare examples from your past experiences where you've successfully identified pain points and provided tailored solutions. This will demonstrate your ability to build strategic relationships.
✨Show Off Your Prospecting Skills
Be ready to discuss your strategies for lead generation and new business acquisition. Think about specific campaigns or networking events that have worked for you in the past. Highlighting your proactive approach will resonate well with the hiring team looking for a true 'hunter' in this role.
✨Prepare for Complex Sales Cycles
This position involves managing complex, multi-stakeholder sales cycles, so be prepared to talk about your experience in this area. Share stories that illustrate your ability to navigate through various decision-makers and how you’ve successfully closed deals in challenging environments.
