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For Companies At a Glance
- Tasks: Design and shape end-to-end service models for impactful transformations.
- Company: Join a leading consulting firm with a collaborative culture.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by designing services that truly work in the real world.
- Qualifications: Experience in service design and strong stakeholder engagement skills.
- Other info: Be part of a dynamic team focused on innovation and transformation.
The predicted salary is between 50000 - 70000 £ per year.
Join us as a Service Architect in our Advisory Services team, where complex challenges meet meaningful outcomes. You will be part of a collaborative consulting community that blends deep service management expertise with strong business insight, helping clients design services that truly work in the real world.
Working across both public and private sector organisations, you will play a key role in major transformation initiatives. You will help shape how services are designed, structured, governed, and evolved, ensuring they deliver value from concept through to live operation. This is a service-level architecture role, focused on end-to-end service design and lifecycle thinking, not detailed technical solution design or day-to-day delivery.
What You’ll Be Doing
- As a Service Architect, you will work closely with clients and stakeholders, often embedded within transformation or service redesign programmes. Your focus will be on designing services that are practical, scalable, and sustainable, especially in complex, multi-supplier environments.
- Key responsibilities include:
- Understanding client business goals, operating environments, and drivers for change
- Designing and shaping end-to-end service models (people, process, technology, data, and suppliers)
- Supporting service transformation and Enterprise Service Management initiatives
- Aligning with governance frameworks and helping define effective service-level governance
- Providing assurance across service design, transition, and change to reduce risk
- Collaborating with architects, programme teams, change functions, and suppliers
- Contributing to capability growth and mentoring within the service architecture community
What We’re Looking For
- We’re looking for consultants with strong service thinking and experience in complex environments. You don’t need to meet every requirement, but you should demonstrate many of the following:
- Solid understanding of ITIL service management principles, applied pragmatically
- Experience designing or assuring services across the full service lifecycle
- Ability to bring together people, process, technology, data, and suppliers into cohesive services
- Experience in transformation, service redesign, or multi-supplier environments (e.g. SIAM)
- Strong stakeholder engagement and communication skills, including senior leadership interaction
- Ability to provide constructive challenge and assurance
- Aware of organisational change, adoption, and behavioural factors
- Understanding of how automation and AI-enabled capabilities can enhance service performance
Additional Requirements
- Must hold, or be eligible for, National Security Vetting (SC clearance)
Ready to Apply?
If you’re passionate about designing services that deliver real impact and want to grow your career in a supportive, high-performing consulting environment, we’d love to hear from you.
Digital Services Architect (Permanent) in Stoke-on-Trent employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Services Architect (Permanent) in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their challenges and think about how you can help them design better service models.
✨Tip Number 3
Showcase your experience with real-world examples during interviews. Talk about how you've tackled complex service design issues and what impact it had on the organisation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people who are looking for someone just like you.
We think you need these skills to ace Digital Services Architect (Permanent) in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Architect role. Highlight your experience with service design and transformation, and show how your skills align with our needs. We want to see how you can bring value to our team!
Showcase Your Experience: When detailing your past roles, focus on specific projects where you've designed or assured services across the full lifecycle. Use examples that demonstrate your understanding of ITIL principles and your ability to work in complex environments. We love a good story!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it’s relevant to the role. We appreciate straightforward communication, so make sure your passion for service architecture shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at StudySmarter!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Service Architecture
Make sure you brush up on your understanding of ITIL service management principles and how they apply to real-world scenarios. Be ready to discuss your experience in designing end-to-end service models and how you've tackled challenges in complex environments.
✨Engage with Stakeholders
Prepare to showcase your strong stakeholder engagement skills. Think of examples where you've successfully collaborated with clients and senior leadership, and be ready to explain how you navigated differing opinions to achieve a common goal.
✨Demonstrate Transformation Experience
Highlight your experience in service transformation and redesign. Be specific about the projects you've worked on, the role you played, and the outcomes achieved. This will show that you can handle the complexities of multi-supplier environments.
✨Showcase Your Problem-Solving Skills
Be prepared to provide examples of how you've approached service design challenges. Discuss how you’ve aligned services with governance frameworks and reduced risks during transitions. This will demonstrate your ability to think critically and strategically.