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- Tasks: Deliver top-notch customer service for loan-related enquiries and resolve queries efficiently.
- Company: Join a major UK high street bank with a focus on customer experience.
- Benefits: Earn up to £23,500, enjoy private medical insurance, gym discounts, and 25 days leave.
- Why this job: Be part of a supportive team and make a real difference in customers' lives.
- Qualifications: Friendly attitude, attention to detail, and ability to work in a fast-paced environment.
- Other info: Office-based role with great transport links and opportunities for career growth.
The predicted salary is between 35000 - 40000 £ per year.
Location: Newcastle (Cobalt Business Park)
Rate: £17 per hour (Inside IR35 via umbrella)
Contract Length: 6 months, with the opportunity to transition into a permanent role.
We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do.
You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.
Working Hours
- Shifts between 8am and 10pm, Monday to Sunday
- Operates on a 68 week shift rotation, providing plenty of notice to help you plan
- Includes some evening and weekend shifts, fairly shared across the team
The Role
As a Customer Service Advisor, you will:
- Deliver excellent customer service across a range of loan-related enquiries
- Handle more complex customer requests, collaborating with colleagues across the business where required
- Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
- Maintain accurate and up-to-date customer records in line with GDPR requirements
- Work towards and achieve agreed Key Performance Indicators (KPIs)
If you enjoy helping customers, solving problems, and being part of a supportive team, this role could be a great fit for you.
What We're Looking For
- A friendly, approachable, and customer-focused attitude
- Ability to work in a fast-paced, process-driven environment
- Strong attention to detail and confidence using computer systems
- A team player who enjoys working collaboratively and contributing ideas for continuous improvement
- A strong sense of responsibility when handling sensitive customer information
- The ability to undergo financial and criminal background checks
What's on Offer
- Salary up to £23,500 per annum (when permanent), depending on experience
- Competitive benefits package including:
- Private medical insurance
- Gym membership discounts
- Contributory pension scheme
- 25 days annual leave
- Mental Health First Aider support
- Plus many additional benefits
Work Environment
This is an office-based role located at Cobalt Business Park, Newcastle, with excellent bus and train links for easy commuting. If you have the skills and enthusiasm to succeed in this role, apply now to take the next step in your customer service career.
Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about how you would handle specific scenarios, especially those involving loan-related enquiries. We want you to be ready to impress with your problem-solving skills!
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and what it takes to succeed as a Customer Service Representative. Plus, it might just give you an edge in your application!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative - Call Centre - Banking in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre or banking environment. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do with our customer records!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative in a banking environment. Familiarise yourself with common loan-related queries and how to handle them. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
During the interview, be ready to share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Highlight your ability to resolve issues quickly and effectively, as this is crucial for the role.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be prepared to discuss how you've collaborated with others in previous jobs. Share instances where you contributed ideas for improvement or supported colleagues. This will help illustrate that you're a team player who can thrive in a collaborative environment.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.