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- Tasks: Provide top-notch deskside support for PCs, laptops, and software at our Mossmorran site.
- Company: Join a dynamic team focused on delivering high-quality IT services.
- Benefits: Earn £150 per day with opportunities for professional growth.
- Why this job: Make a real difference by helping users solve their tech issues.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
- Site Location: Mossmorran
- Contract Duration: Mon, 02 Mar, 2026 – Fri, 29 May, 2026
- Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
- Technician Level: Level 2
- Pay Rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
- Deskside support: PC, laptop, peripherals, software
- Printer Support
- Staging
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment
- Knowledge and experience of working in Service NOW
Professional Attributes:
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Accurate record keeping
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also, we will have to procure PPE, if engineer doesn't have it.
Sterling check includes:
- Criminal record check
- Govt. ID check
- Employment Check (last 5 years)
- Educational check
- Global Sanctions Check
- Motor vehicle record check
IT Support Technician (Level 2) in Cowdenbeath employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Level 2) in Cowdenbeath
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at Mossmorran. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows 10/11 and troubleshooting EUC hardware. We want to see that you can walk the walk!
✨Tip Number 3
Show off your customer service skills during the interview. Remember, as an IT Support Technician, you'll be the face of support for users. Practice clear communication and problem-solving scenarios to impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician (Level 2) in Cowdenbeath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Technician role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about working with us at StudySmarter.
Showcase Your Technical Skills: Since this role requires a solid understanding of IT principles, make sure to mention your technical skills clearly. Whether it's your experience with Windows 10/11 or troubleshooting EUC hardware, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us!
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11 and common software like MS Office. Be ready to discuss your troubleshooting experiences with end-user devices and any specific hardware you've worked with.
✨Show Off Your Customer Service Skills
Since this role involves a lot of deskside support, be prepared to share examples of how you've effectively communicated with users in the past. Highlight your ability to keep calm under pressure and resolve issues efficiently.
✨Familiarise Yourself with ITIL Practices
If you have experience working within an ITIL environment, make sure to mention it! Understanding ITIL principles can set you apart, so be ready to discuss how you've applied these practices in your previous roles.
✨Prepare for Background Checks
Given the onboarding requirements, be ready to discuss your employment history and any checks that may be conducted. Having your documents in order will show you're organised and serious about the position.