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For Companies At a Glance
- Tasks: Provide top-notch deskside support for PCs, laptops, and software at our Mossmorran site.
- Company: Join a dynamic team focused on delivering high-quality IT services.
- Benefits: Earn £150 per day with opportunities for professional growth.
- Why this job: Make a real difference by supporting end-users and enhancing their tech experience.
- Qualifications: Experience in IT support, troubleshooting, and excellent customer service skills.
- Other info: Fixed-term contract with potential for future opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.
Core Details
- Site Location: Mossmorran
- Contract Duration: Mon, 02 Mar, 2026 - Fri, 29 May, 2026
- Estimated Volume: Engineer to support the site for 2 or 3 months (March 2026-April/May 2026)
- Technician Level: Level 2
- Pay Rate: £150 per day
Services in Scope
The successful candidate will be responsible for:
- Deskside support: PC, laptop, peripherals, software
- Printer Support
Scope of Work & Required Skills
We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.
Technical Skills:
- Good general understanding of IT principles such as Networks, Hardware and Domains
- Working knowledge of leading software packages such as MS Office and Lotus Notes
- Good working knowledge of Windows 10/11 and related software and applications
- Good experience in End User device hardware and software troubleshooting
- Knowledge of mobile devices, in particular Blackberry and iPhones
- Experience with building, configuring, replacing and troubleshooting EUC hardware components
- Good Experience in Data Backup Techniques
- Familiarity with virtual, MDM and VPN environments
- Familiarity with Microsoft SCCM would be advantageous
- Knowledge of ITIL and experience of working within an ITIL environment
Professional Attributes:
- Exceptional customer facing skills
- Able to communicate clearly and effectively with end users
- Accurate record keeping
- Good timekeeper
- Productive and Efficient
Compliance & Onboarding Requirements
Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn't have it. Sterling check includes:
- Criminal record check
- Govt. ID check
- Employment Check (last 5 years)
- Educational check
- Global Sanctions Check
- Motor vehicle record check
Locations
IT Support Technician (Level 2) in Cowdenbeath, Scotland employer: Global Technology Solutions Ltd
Contact Detail:
Global Technology Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Level 2) in Cowdenbeath, Scotland
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Level 2 Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service approach. Practice common interview questions related to deskside support and be ready to showcase your troubleshooting prowess.
✨Tip Number 3
Don’t forget to tailor your pitch! When you get the chance to speak with potential employers, highlight your experience with Windows 10/11 and your familiarity with ITIL practices. Make sure they see how you fit their needs.
✨Tip Number 4
Apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us.
We think you need these skills to ace IT Support Technician (Level 2) in Cowdenbeath, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the IT Support Technician role. We want to see your knowledge of Windows 10/11, troubleshooting skills, and any experience with ITIL or Service NOW.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Mention your customer-facing skills and how you can maintain high-quality end-user computing services.
Show Off Your Technical Skills: In your application, be specific about your technical abilities. We’re looking for someone with a good understanding of networks, hardware, and software packages like MS Office. Don’t hold back on showcasing your troubleshooting experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding the role.
How to prepare for a job interview at Global Technology Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT principles, especially around networks, hardware, and software. Be ready to discuss your experience with Windows 10/11 and any troubleshooting you've done with end-user devices. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
As an IT Support Technician, you'll be dealing with end users regularly. Prepare examples of how you've effectively communicated with users in the past, resolved their issues, and maintained a positive attitude. Highlighting your exceptional customer-facing skills can set you apart from other candidates.
✨Familiarise Yourself with ITIL Practices
Since the role involves working within an ITIL environment, it’s crucial to understand its principles. Brush up on ITIL terminology and processes, and be prepared to discuss how you've applied these in previous roles. This shows that you’re not just technically savvy but also understand the importance of structured service delivery.
✨Prepare for Compliance Questions
Given the compliance and onboarding requirements, be ready to discuss your understanding of background checks and the importance of adhering to safety protocols. Familiarise yourself with what PPE is required and be prepared to explain how you ensure compliance in your work. This will demonstrate your professionalism and readiness for the role.