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- Tasks: Coach and develop professionals in the care sector to enhance their skills and performance.
- Company: A purpose-driven business focused on upskilling care professionals for vulnerable individuals.
- Benefits: Enjoy 33 days of holiday and a supportive, collaborative work environment.
- Why this job: Make a real impact on lives while working in a mission-led team.
- Qualifications: 5+ years in sales/business development with strong coaching and quality assurance experience.
- Other info: Central city location with opportunities for continuous improvement and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us: We are a passionate, purpose-driven business specialising in upskilling and developing professionals who work directly with vulnerable children and adults in the looked-after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge needed to provide the highest quality of care—ultimately transforming the lives of those they support.
The Role: We’re looking for coaches, not just managers—people who drive values, behaviours, and business performance. You understand that excellence comes not from giving orders but from guiding, supporting, and developing others on their journey. We’re seeking experienced, customer-centric sales coaches who aren’t afraid to roll up their sleeves and help us deliver the best possible experience as we grow.
Coaching and development will form a significant part of your day. You’ll ensure that feedback is SMART, understood, and actioned. We believe that immediate, constructive feedback helps us continuously improve our service. You’ll also be responsible for delivering performance reports for your team and ensuring visibility across key metrics to guide daily activities. You will be accountable for team outcomes and success.
As Our Business Development Coach, You Will:
- Listen to calls to evaluate tone, pace, listening skills, objection handling, and outcomes.
- Deliver one-on-one and team workshops to address identified development areas.
- Gather, analyse, and present data.
- Foster team culture and engage in mission-centric activities.
- Implement improvement plans based on compliance, quality, and assurance outcomes.
- Collaborate with the wider operations team and contribute to the General Manager’s growth and execution strategies.
- Work cross-functionally across the business to enhance the customer journey.
What We’re Looking For:
- High standards and strong attention to detail.
- Ability to provide thorough, constructive feedback to team members.
- Proven experience in coaching and quality assurance.
- Skilled in identifying issues in tone, accuracy, compliance, and problem-solving during customer interactions.
- Ability to close gaps and maximise cross-sell and up-sell opportunities with existing clients.
- Aptitude for learning complex product portfolios across multiple brands.
- Analytical mindset; able to spot patterns, flag issues, and drive continuous improvement.
- Strong IT skills (Google Workspace, CRM systems; experience with Monday.com is a bonus).
Key Responsibilities:
- Perform QA on inbound and outbound customer contacts.
- Deliver feedback from QA sessions within SLA timelines.
- Define and demonstrate what "good" and "great" performance looks like.
- Celebrate achievements and address underperformance.
- Drive a culture of continuous improvement.
- Turn data into meaningful, actionable insights.
- Provide daily, weekly, and monthly performance reporting.
- Develop a deep understanding of our business, products, and your team’s performance.
About You – Qualifications and Qualities:
- 5+ years of sales/business development experience, including team leadership.
- Strong understanding of coaching and quality assurance frameworks.
- Proven track record of improving team performance.
- Knowledge of continuous improvement methodologies.
- Proficiency in a variety of sales techniques.
What We Offer:
- Meaningful Work: Directly contribute to improving care standards for vulnerable individuals.
- Supportive Environment: Join a collaborative, mission-led team that values compassion, respect, and excellence.
- Central Location: Comfortable and accessible city-centre workspace.
- Generous Leave: 33 days of holiday.
Locations
Contact Detail:
Global Technology Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Coach
✨Tip Number 1
Familiarise yourself with the care sector and the specific challenges faced by professionals working with vulnerable individuals. This knowledge will not only help you understand our mission better but also allow you to engage more meaningfully during interviews.
✨Tip Number 2
Showcase your coaching experience by preparing examples of how you've successfully developed teams in the past. Be ready to discuss specific situations where your feedback led to measurable improvements in performance.
✨Tip Number 3
Demonstrate your analytical skills by being prepared to discuss how you've used data to drive decisions in previous roles. Highlight any experience you have with performance metrics and how you've turned insights into actionable plans.
✨Tip Number 4
Engage with our company culture by researching our values and mission. During your interactions, express how your personal values align with ours, particularly in relation to supporting vulnerable individuals and fostering a positive team environment.
We think you need these skills to ace Business Development Coach
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and expectations of a Business Development Coach. Familiarise yourself with the skills required, such as coaching, quality assurance, and data analysis.
Tailor Your CV: Make sure your CV highlights relevant experience in sales, coaching, and team leadership. Use specific examples that demonstrate your ability to improve team performance and provide constructive feedback.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for upskilling professionals in the care sector. Mention how your values align with the organisation's mission and provide examples of how you've made a difference in previous roles.
Showcase Your Analytical Skills: In your application, emphasise your analytical mindset. Provide examples of how you've used data to drive continuous improvement and make informed decisions in past positions.
How to prepare for a job interview at Global Technology Group
✨Understand the Mission
Before your interview, take some time to really understand the mission of the organisation. They focus on upskilling professionals who work with vulnerable individuals, so be prepared to discuss how your values align with theirs and how you can contribute to their goals.
✨Showcase Your Coaching Experience
Since they are looking for a Business Development Coach, highlight your previous coaching experiences. Be ready to share specific examples of how you've guided teams, provided constructive feedback, and improved performance in past roles.
✨Prepare for Data-Driven Questions
Given the emphasis on performance metrics and data analysis, expect questions that assess your analytical skills. Prepare to discuss how you've used data to drive improvements and make informed decisions in your previous positions.
✨Demonstrate Your Customer-Centric Approach
This role requires a strong focus on customer experience. Be ready to talk about how you've successfully identified and addressed customer needs in the past, and how you plan to enhance the customer journey in this new position.
