At a Glance
- Tasks: Lead IT Service Delivery, manage teams, and improve operational performance.
- Company: Dynamic multi-site organisation looking for a proactive leader.
- Benefits: Competitive contract rate, flexible working, and opportunity to make a real impact.
- Other info: Initial 6-month contract with potential for growth and development.
- Why this job: Be the face of IT, build trust, and enhance service delivery across the business.
- Qualifications: Experience in IT Service Delivery, team leadership, and stakeholder management.
The predicted salary is between 60000 - 65000 € per year.
Most Heads of IT Service Delivery roles are really just “keep the lights on and attend meetings” jobs dressed up with a longer title. This one’s a bit different. My client needs someone to become the operational face of IT across the business. Someone who can take ownership of service delivery, build trust with stakeholders, and bring a bit more structure and accountability into the support function.
This is a role in a multi-site environment and you’ll be leading both the Service Desk and Regional Engineering teams, with two direct reports sitting underneath you. There’s a decent team already in place. What they need now is someone who can step in, provide leadership, improve visibility across IT operations, and help ensure the business feels supported by IT rather than frustrated by it.
What you’ll be doing:
- Leading the IT Service Delivery function across support desk and regional engineering teams
- Acting as the go-to IT contact for the wider business
- Managing operational performance, SLAs, KPIs, and service improvements
- Supporting resource planning and workload management across teams
- Leading major incident management and service governance activities
- Working closely with suppliers and third parties to ensure service standards are met
What you’ll need to apply:
- Strong experience leading IT Service Delivery or Support functions
- Experience managing Service Desk and/or Field Engineering teams
- Someone commercially aware who can operate confidently with stakeholders across the business
- Good understanding of ITIL and service management best practice
- Comfortable operating in fast-moving, multi-site environments
- Someone proactive who’s happy taking ownership rather than waiting to be asked
This is an initial 6 month contract paying £600-650 OUTSIDE IR35 plus expenses. Interested? Hit the link in the advert to apply or get in touch for more information.
Service Delivery Manager employer: Global Tech Collective
Join a dynamic and forward-thinking organisation that values proactive leadership and innovation in IT service delivery. With a strong emphasis on employee growth, you will have the opportunity to shape the operational face of IT across multiple sites, fostering a culture of accountability and collaboration. Enjoy competitive remuneration, a supportive work environment, and the chance to make a meaningful impact within a well-established team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their IT operations and think about how you can improve visibility and support. We want you to show them you’re not just another candidate, but the one who can really make a difference!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve led teams, managed incidents, and improved service delivery. We want you to demonstrate your proactive approach and how you’ve taken ownership in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for candidates who are passionate about improving IT service delivery. Let’s get you that interview!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Show Your Leadership Skills:When applying, make sure to highlight your experience in leading IT Service Delivery functions. We want to see how you've taken ownership and improved service delivery in previous roles. Share specific examples that demonstrate your ability to build trust with stakeholders.
Be Clear About Your ITIL Knowledge:Since a good understanding of ITIL and service management best practices is key for this role, don’t shy away from mentioning any relevant certifications or experiences. We’re looking for someone who can confidently navigate these frameworks and apply them effectively.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use similar language and keywords that reflect the responsibilities and requirements mentioned. This shows us that you’ve done your homework and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Global Tech Collective
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. This role requires a solid understanding of service management best practices, so be ready to discuss how you've applied these principles in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience leading teams, especially in a multi-site environment. Talk about how you've improved service delivery and built trust with stakeholders, as this is crucial for the role.
✨Be Proactive in Your Approach
Demonstrate your proactive nature by discussing times when you've taken ownership of a project or situation. Employers want to see that you can step in and make things happen without waiting for direction.
✨Understand the Business Needs
Research the company and its operations to understand their specific challenges. Be ready to discuss how you can improve visibility across IT operations and ensure the business feels supported, not frustrated.
