At a Glance
- Tasks: Shape and deliver tech capabilities for Global Switch's operations while driving innovation.
- Company: Join Global Switch, a leader in data centre solutions with over 20 years of experience.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a commitment to diversity and inclusion.
- Other info: Be part of a passionate team dedicated to excellence and continuous improvement.
- Why this job: Make a real impact by optimising technology platforms and enhancing user experiences.
- Qualifications: Experience in managing complex projects and understanding IT service management frameworks.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Owner, you will be instrumental in shaping and delivering the technology capabilities that support Global Switch’s global operations. You will be part of a team that owns the end-to-end delivery, continuous improvement, and innovation of our technology estate. You will collaborate closely with key stakeholders both at the group in our corporate head office and our data centre locations to drive productivity, enhance our platforms on an ongoing basis, and embed scalable technology solutions across the business. From overseeing service delivery and innovation roadmaps to implementing robust return on investment frameworks and ensuring compliance with evolving legislation, you will ensure our digital environment remains resilient, efficient, and aligned with strategic goals.
Key Responsibilities
- Lead the delivery and continuous optimisation of core technology platforms across the leading global vendors including Salesforce, ServiceNow, Procore, Maximo, Assetspire, Autodesk Construction Cloud and more.
- Conduct regular service reviews with key business functional and site owners sharing innovation roadmaps and performance insights.
- Lead incident response and root cause analysis, ensuring swift resolution and continuity of service.
- Monitor systems to ensure availability, performance, and security across the estate.
- Uphold internal policies and external regulations (e.g., ISO 27001), ensuring a secure and compliant technology environment.
- Oversee audits, asset tracking, and documentation to support transparency and accountability.
- Track and report on service performance, user satisfaction, and resolution metrics to inform continuous improvement.
About you
You’re a strategic and delivery-focused Product Owner who thrives on driving innovation and continuous improvement. You’re confident managing complex technology platforms, collaborating with stakeholders, and ensuring systems are secure, scalable, and aligned with business goals. With a strong grasp of service performance, compliance, and ROI, you bring clarity, structure, and momentum to every project.
Key Requirements
- Experience managing complex project portfolios with timely, on-budget delivery and clear stakeholder communication.
- Deep understanding of IT service management and security frameworks (e.g., ITIL, ISO 27001).
- Skilled in digital transformation and modernising legacy platforms to meet evolving business needs.
- Designing and implementing cost-effective strategies that improve productivity and resilience.
- Broad technical knowledge of enterprise SaaS platforms.
- Experience in cloud-first environments and systems architecture.
About Global Switch
You might not know it, but you use a data centre like Global Switch every day. Whether you’re browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth. As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.
Product Owner employer: Global Switch
Global Switch is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Product Owner to thrive. With a commitment to employee growth, we offer opportunities for continuous learning and development within a diverse and inclusive environment. Our corporate head office, located in a vibrant area, provides a dynamic workspace where you can contribute to meaningful projects that enhance our global operations and technology capabilities.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Global Switch and understanding their tech stack. Familiarise yourself with their platforms like Salesforce and ServiceNow, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past projects where you led delivery and optimisation. Use specific examples that highlight your ability to drive innovation and improve processes, as this is key for a Product Owner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Global Switch team.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with technology platforms and project management. We want to see how your skills align with the role of Product Owner, so don’t hold back on showcasing your relevant achievements!
Showcase Your Collaboration Skills:Since this role involves working closely with stakeholders, it’s important to demonstrate your ability to collaborate effectively. Share examples of how you’ve successfully worked with teams in the past to drive innovation and improve processes.
Highlight Your Technical Knowledge:We’re looking for someone with a solid understanding of enterprise SaaS platforms and IT service management. Be sure to mention any specific technologies or frameworks you’ve worked with, like Salesforce or ISO 27001, to show you’re the right fit for our tech-savvy team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Global Switch
✨Know Your Tech Inside Out
As a Product Owner, you'll be dealing with complex technology platforms. Make sure you brush up on the specific tools mentioned in the job description, like Salesforce and ServiceNow. Familiarise yourself with their functionalities and how they can drive productivity.
✨Showcase Your Stakeholder Skills
Collaboration is key in this role. Prepare examples of how you've successfully worked with stakeholders in the past. Think about times when you’ve led service reviews or communicated performance insights effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss your approach to incident response and root cause analysis. Share specific instances where you’ve resolved issues swiftly and ensured continuity of service, highlighting your strategic thinking.
✨Understand Compliance and Security Frameworks
Since compliance is crucial for this position, make sure you’re well-versed in relevant regulations like ISO 27001. Be prepared to discuss how you’ve upheld internal policies and external regulations in previous roles.
