At a Glance
- Tasks: Shape and deliver tech capabilities for Global Switch's operations while driving innovation.
- Company: Join Global Switch, a leader in data centre solutions with over 20 years of experience.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and a commitment to diversity and inclusion.
- Other info: Be part of a passionate team dedicated to excellence and customer satisfaction.
- Why this job: Make a real impact by optimising technology platforms and enhancing productivity across the business.
- Qualifications: Experience in managing complex projects and a strong grasp of IT service management.
The predicted salary is between 36000 - 60000 £ per year.
As a Product Owner, you will be instrumental in shaping and delivering the technology capabilities that support Global Switch’s global operations. You will be part of a team that owns the end-to-end delivery, continuous improvement, and innovation of our technology estate. You will collaborate closely with key stakeholders both at the group in our corporate head office and our data centre locations to drive productivity, enhance our platforms on an ongoing basis, and embed scalable technology solutions across the business. From overseeing service delivery and innovation roadmaps to implementing robust return on investment frameworks and ensuring compliance with evolving legislation, you will ensure our digital environment remains resilient, efficient, and aligned with strategic goals.
Key Responsibilities
- Lead the delivery and continuous optimisation of core technology platforms across the leading global vendors including Salesforce, ServiceNow, Procore, Maximo, Assetspire, Autodesk Construction Cloud and more.
- Conduct regular service reviews with key business functional and site owners sharing innovation roadmaps and performance insights.
- Lead incident response and root cause analysis, ensuring swift resolution and continuity of service.
- Monitor systems to ensure availability, performance, and security across the estate.
- Uphold internal policies and external regulations (e.g., ISO 27001), ensuring a secure and compliant technology environment.
- Oversee audits, asset tracking, and documentation to support transparency and accountability.
- Track and report on service performance, user satisfaction, and resolution metrics to inform continuous improvement.
About you
You’re a strategic and delivery-focused Product Owner who thrives on driving innovation and continuous improvement. You’re confident managing complex technology platforms, collaborating with stakeholders, and ensuring systems are secure, scalable, and aligned with business goals. With a strong grasp of service performance, compliance, and ROI, you bring clarity, structure, and momentum to every project.
Key Requirements
- Experience managing complex project portfolios with timely, on-budget delivery and clear stakeholder communication.
- Deep understanding of IT service management and security frameworks (e.g., ITIL, ISO 27001).
- Skilled in digital transformation and modernising legacy platforms to meet evolving business needs.
- Designing and implementing cost-effective strategies that improve productivity and resilience.
- Broad technical knowledge of enterprise SaaS platforms.
- Experience in cloud-first environments and systems architecture.
About Global Switch
You might not know it, but you use a data centre like Global Switch every day. Whether you’re browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth.
As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.
Product Owner in London employer: Global Switch
Global Switch is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee growth and a culture that values diversity and inclusion, you will have the opportunity to thrive in your role as Customer Services Manager while contributing to meaningful customer interactions. Located at a state-of-the-art data centre, you will benefit from a collaborative atmosphere that encourages continuous improvement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Global Switch!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Global Switch would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Global Switch through your school's career services!
We think you need these skills to ace Product Owner in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Owner, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Owner position at Global Switch. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Global Switch
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
