At a Glance
- Tasks: Lead customer contract renewals and negotiate successful outcomes for long-term retention.
- Company: Global Switch, a trusted name in the data centre industry with over 20 years of experience.
- Benefits: Join a diverse team that values learning, growth, and excellent customer service.
- Other info: Dynamic role with opportunities for professional development and career growth.
- Why this job: Make a real impact by securing renewals and building strong customer relationships.
- Qualifications: Experience in contract management and strong negotiation skills required.
The predicted salary is between 45000 - 55000 £ per year.
This will be a 12-18 month contract role. As Contract Renewal Manager, you will lead a customer-facing role responsible for managing a portfolio of customer contracts approaching expiry and driving the end-to-end renewal process. The focus is on securing timely renewals, protecting revenue, mitigating commercial risk, and sustaining strong customer relationships, all while staying aligned to the organisation's commercial strategy. You will work closely with customers and the wider Commercial, Sales, Legal, Finance, Operations and senior stakeholder teams to negotiate mutually beneficial renewal outcomes that maximise commercial terms and customer retention. The role calls for strong commercial acumen and the ability to analyse, interpret and negotiate contracts while building lasting customer relationships.
Key Responsibilities:
- Develop and execute renewal strategies to secure long-term customer retention and revenue maximisation.
- Lead customer negotiations for an assigned portfolio of renewal opportunities.
- Maintain an accurate and up to date contract renewal pipeline and forecasting process.
- Review existing contractual arrangements and identify opportunities to improve commercial outcomes.
- Assess pricing, profitability and risk associated with renewal opportunities.
- Support the negotiation of commercial terms and conditions in collaboration with Legal and senior stakeholders.
- Develop strong relationships with key customer stakeholders and decision makers to understand future requirements and business objectives.
- Track and report on renewal performance, retention rates, revenue at risk and key commercial metrics.
- Work closely with the wider Commercial team, Sales, Legal, Finance, Operations and Customer Service teams to support renewal activity.
About you:
You’re a commercially minded relationship manager with a proven ability to retain customers, negotiate successful outcomes, and drive long-term commercial value. You thrive in customer-facing environments where balancing customer needs with business objectives is key, and you’re confident managing complex contract renewals from initial engagement through to execution. With strong commercial acumen and a keen eye for detail, you can analyse contractual terms, assess risk, evaluate pricing structures, and identify opportunities to enhance commercial performance. You build trusted relationships with customers and internal stakeholders alike, using your communication and negotiation skills to influence decisions, resolve challenges, and secure mutually beneficial outcomes. You enjoy working proactively, using data and market insight to shape renewal strategies, forecast revenue, and protect customer retention. Analytical, organised, and solutions-focused, you can navigate competing priorities while maintaining accuracy, governance, and a high standard of customer experience.
Key Requirements:
- Experience managing customer contract processing/renewals, account or commercial contracts management.
- Strong commercial acumen and understanding of contract dynamics, pricing structures, commercial terms, and risk.
- Ability to review, interpret, and analyse complex customer contracts and service agreements with accuracy.
- Clear, confident, articulate communicator, including during in-person and phone‑based discussions.
- Skilled negotiator with the confidence to lead commercial conversations with customers and internal stakeholders.
- Competent in conducting basic analytics to identify trends and interpret customer account performance.
- Ability to challenge assumptions constructively and anticipate risks.
About Global Switch:
You might not know it, but you use a data centre like Global Switch every day. Whether you're browsing the web, streaming, playing a game, or simply making a purchase, you are relying on data centres around the world. Global Switch is a trusted name in the industry, with over 20 years of experience and a commitment to long-term partnerships and sustainability. We value excellence and teamwork, and we always strive to deliver the best customer service and satisfaction. We are a team of skilled and passionate professionals, proud of who we are and what we do. Joining us means becoming part of a team that values learning and growth. As an equal-opportunity employer, Global Switch is committed to providing a working culture that values diversity and inclusion and is committed to making reasonable adjustments to provide a barrier-free recruitment process and working environment.
Contract Renewal Manager (Contract Role) in London employer: Global Switch
Global Switch is an exceptional employer, offering a dynamic work environment where customer service excellence is at the forefront. With a strong commitment to employee growth and a culture that values diversity and inclusion, you will have the opportunity to thrive in your role as Customer Services Manager while contributing to meaningful customer interactions. Located at a state-of-the-art data centre, you will benefit from a collaborative atmosphere that encourages continuous improvement and professional development.
