Premium Hospitality Manager (Ryder Cup) in Wentworth

About the Role

This role is part of the Ryder Cup 2027 team and focuses on planning and delivering premium hospitality programmes at Adare Manor, Ireland. Reporting into a Ryder Cup Project Manager, the Premium Hospitality Manager leads client servicing and operational delivery for corporate clients, VIP guests and hospitality suite holders. The role spans from point of sale through event-time delivery, coordinating with internal teams, suppliers, hospitality partners and stakeholders to ensure exceptional and memorable guest experiences at one of sport's biggest stages.

Key Responsibilities

• Lead account management responsibilities for Premium Experiences clients, ensuring a seamless journey from sale through to event delivery.
• Act as a primary point of contact for hospitality clients, VIP guests and suite holders throughout the planning phase, managing itineraries, accreditation, transport, parking, hospitality arrangements and special requests.
• Build and maintain strong relationships with corporate clients, VIPs and high-net-worth individuals to enhance the overall guest experience.
• Work closely with the Ryder Cup Sales Support Executive to coordinate client communications and programme delivery.
• Coordinate with internal teams, suppliers and event stakeholders to ensure operational readiness across all premium hospitality areas, including suite setup, guest welcome processes and venue readiness activities.
• Coordinate signage, event collateral, catering operations and sponsor requirements to ensure accurate delivery against event plans.
• Attend operational planning meetings, readiness reviews and daily event briefings, and monitor health and safety compliance, escalating operational issues where required.
• Act as a key operational lead during championship week, overseeing guest arrival, accreditation, check-in processes and hospitality operations.
• Resolve operational issues quickly and professionally while maintaining high service standards, supporting the management and briefing of hospitality hosts, agency staff and guest-facing teams.
• Support post-event reporting, client feedback collection, stakeholder reviews, lessons learned processes, continuous improvement recommendations and hospitality programme evaluations.

Required Experience & Qualifications

• Previous hospitality and catering operations management experience at middle or senior level within the events industry.
• Proven experience delivering major international events with a strong understanding of hospitality and guest experience operations.
• Experience managing relationships with VIP, corporate and high-net-worth clients.
• Strong account management and client servicing experience.
• Excellent organisational skills with the ability to manage multiple projects, deadlines and stakeholders simultaneously.
• Exceptional attention to detail and a commitment to delivering high standards in fast-paced environments.
• Experience managing agency staff, hospitality teams or event personnel.
• Ability to build effective working relationships with clients, suppliers, stakeholders and operational teams.

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