About the Role
Skydance is seeking a proactive E-Commerce & CRM Executive to support the e-commerce marketing team at Warner Bros Tours and Retail. The role holder takes ownership of the day-to-day CRM programme across the UK, US and Japan Harry Potter Shop storefronts, with a particular focus on hands-on email marketing and the customer lifecycle. The position offers the opportunity to develop a profitable channel, improve how customers are engaged and contribute to data-led campaigns for a world-leading visitor attraction brand.
Key Responsibilities
- Build, schedule and maintain email campaigns, customer flows and lists in Salesforce Marketing Cloud across three international markets.
- Own and optimise automated customer journeys, including welcome, abandonment, post-purchase, win-back and restock communications.
- Support campaign execution across product launches, promotions and paid media activity, including approximately one CRM send per week.
- Monitor campaign performance, maintain reporting dashboards and use engagement data to identify actionable improvements.
- Coordinate with internal teams, including the Harry Potter Fan Club team, and external partners to support timely campaign delivery.
- Collate and coordinate marketing assets across the website, CRM, paid channels and global marketplaces.
- Support Amazon advertising across the UK, US and Japan, including campaign planning, briefing, asset delivery and performance reporting.
Required Experience & Qualifications
- Previous hands-on experience building and scheduling email campaigns.
- Hands-on working knowledge of HTML, with the ability to build or edit email content beyond drag-and-drop functionality.
- Comfortable analysing campaign performance, maintaining dashboards and using Excel functions such as pivot tables to identify actionable insights.
- Genuine interest in CRM, customer lifecycle marketing, e-commerce and building effective customer communications.
- Proactive and confident coordinating campaigns and smaller projects while working across internal teams and external partners.
Preferred Skills
- Experience using an enterprise-level CRM platform such as Salesforce Marketing Cloud, Klaviyo, Braze, Bloomreach or Dotdigital.
Workplace
- Hybrid working model combining remote and in-office work, following current company policy and to be agreed with the Line Manager.
- The company or Line Manager reserves the right to change this working agreement where essential to business needs and upon reasonable notice.
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E-Commerce & CRM Executive in Watford employer: Global Sports Jobs Limited
DAZN is an exceptional employer that fosters a dynamic and collaborative work culture in Leeds, where innovation and teamwork are at the forefront of our operations. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that our employees can grow alongside the company. Join us to be part of a passionate team dedicated to delivering seamless live sports experiences to millions around the globe.
Contact Details:
Global Sports Jobs Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce & CRM Executive in Watford
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
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Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Global Sports Jobs Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
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Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Global Sports Jobs Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Global Sports Jobs Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Global Sports Jobs Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Global Sports Jobs Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
