Team Member

About the Role

This full-time role of 40 hours per week plays a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The role involves serving customers, preparing meals, maintaining excellent hygiene standards and supporting colleagues to deliver an outstanding member experience every day. It works collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.

Key Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times, following allergen procedures and preventing cross-contamination throughout food preparation.
• Complete opening, closing, preparation and temperature check procedures accurately, and monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Required Experience & Qualifications

• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Preferred Skills

• Previous experience in a customer service, hospitality or food service environment.

Salary

£12.71—£12.71 GBP

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.

About the Company

Kauai is committed to recruiting the finest people who share its passion for creating exceptional experiences and delivering world-class service every day. As the organisation evolves into Social Wellness Clubs, it creates spaces and experiences that support every aspect of members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, it makes wellness feel accessible, welcoming and easy to navigate.

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