About the Role
The role plays a key operational part within the Club Room, supporting the management team in delivering a consistently efficient, welcoming and personalised experience for members and their guests. The Club Room is a fast-paced, high-demand environment that requires strong organisation, attention to detail and the ability to respond positively and efficiently to changing member requirements. There is a strong focus on leading from the floor, coordinating the team, managing member requests and ensuring accurate and efficient use of the till and ordering systems. The post holder acts as a positive and approachable point of contact for members and colleagues, demonstrating a genuine willingness to assist and find solutions while building long-lasting relationships with members.
Key Responsibilities
- Take an active, hands-on role in the day-to-day operation of the Club Room, delivering smooth, efficient service and a warm, professional experience for members and their guests, and identify opportunities to improve the efficiency and organisation of the operation.
- Lead by example on the floor, directing, allocating and supporting team members according to operational demands.
- Respond professionally to members' requests, including personalised dishes, dietary needs and service preferences, and develop an understanding of regular members' expectations.
- Communicate clearly with the kitchen and other departments to ensure orders and requests are delivered accurately and any errors or delays are resolved promptly.
- Conduct or support pre-service briefings and ensure tables, service stations and working areas are prepared, clean and maintained throughout service.
- Prepare and serve core coffee beverages to the required standard and follow till procedures for payments, adjustments, voids, discounts and other authorised transactions.
- Provide friendly, visible and approachable leadership, supporting team members with clear guidance and practical assistance and encouraging teamwork, accountability and a positive attitude during quiet and busy periods.
- Train and coach team members in service standards, member interaction, till procedures and day-to-day operational processes, including supporting the induction of new starters, and communicate additional support or training needs to the management team.
- Ensure health, safety, food safety, allergen and hygiene procedures are consistently followed, maintain a safe, clean and organised environment by proactively identifying and addressing potential hazards, and report accidents, incidents
- Hazards and near misses in line with company and Club procedures.
- Monitor key Club Room supplies such as coffee, beverages, disposables and service items, keep service and storage areas organised and stocked, support stock checks and control procedures to minimise waste, and report system or maintenance issues to the appropriate manager.
Required Experience & Qualifications
- Previous experience delivering fast-paced service in a restaurant, hotel, private members' club or sporting venue.
- Strong organisational skills, attention to detail and the ability to work calmly and efficiently in a busy environment.
- A proactive, helpful and responsible approach, with high standards of cleanliness and presentation.
- Good communication and teamwork skills.
- Basic knowledge of food hygiene and health and safety requirements.
- Flexibility to work across different dining areas and operational requirements, including evening and weekend work.
Preferred Skills
- Barista skills, with knowledge of hot and cold beverages and professional hospitality service.
Benefits & Perks
- Competitive salary with bonus and full company benefits
- 23 days' annual leave plus bank holidays, an additional day off for your birthday, and a holiday purchase scheme
- Healthcare and wellbeing benefits including Aviva Digicare (free annual healthcare check) and Medicash (dental, optical and therapy treatments, including up to 4 dependent children)
- 24/7 Employee Assistance Programme for mental health support
- Enhanced maternity, paternity and adoption leave, plus 2 days' additional leave following return from maternity leave during the first year back and a day off for the baby's first birthday
- Shopping, entertainment and travel discounts, including up to 55% off cinema tickets, up to 15% off high street and online stores via Shopping Cards, discounts with holiday companies such as TUI and Expedia, and Vodafone discounts
- 20% off Nuffield Health and 10% off PureGym memberships
- Pension scheme and life assurance
- Financial wellbeing programme and preferred rates on salary finance products
- Professional subscriptions paid, ongoing training and development, and structured career pathways
- Meals on duty
#J-18808-Ljbffr
Contact Details:
Global Sports Jobs Limited Recruitment Team
