The role supports the store management team at a new retail store, contributing to the ongoing growth and development of LFC Retail. Working closely with the Store Manager and Assistant Manager, the postholder helps lead, inspire and drive the store team. The role is essential in delivering exceptional customer service, achieving strong results, and ensuring the store consistently performs against targets and plans.
Key Responsibilities
- Understand store targets and KPIs to ensure that targets are delivered.
- Take responsibility for running departments within the store and for running the store, ensuring all targets are met and high standards are always maintained.
- Ensure all deliveries are received and processed in the most efficient manner and that the shop floor is commercially merchandised.
- Manage the day-to-day running of the store and store staff, and respond to call-outs as appropriate.
- Open and close the store, carry out till counts, investigate, resolve, action or **escalate** till losses or discrepancies, cash up, complete safe counts, manage banking and collections, and comply with store standards and compliance checks.
- Review daily handover documents and the daily planner to allocate daily activities to the store team, talk through the daily brief, provide key targets for the day, and allocate sections and/or jobs to the team.
- Complete management paperwork as required, including reviewing store reports and using them to implement actions and/or decisions to deliver consistent results above the retail benchmark for Store Compliance Audits.
- Complete customer service observations and floor walks to maintain high store standards and direct the team to implement actions.
- Support shop floor moves and promotional activities and product launches, such as Kit launch, taking responsibility for key actions in preparation for key launches and events.
- Support the management team in delivering refresher training to existing store team members, and support the induction and training of new store team members.
Required Experience & Qualifications
- Recent experience as a supervisor in a retail store environment.
- Ability to motivate and drive a team.
- Strong product awareness.
- Understanding of what makes a great customer experience.
- Experience working in a customer-facing setting, with excellent customer service skills.
- Excellent numerical and analytical skills.
- Ability to solve problems quickly and effectively.
- Strong eye for detail.
- Confidence working in a fast-paced environment.
- Ability to work as part of a team and independently.
- Ability to make operational decisions.
Workplace
- Full-time, permanent position.
- 40 hours per week on a 5 from 7 day basis.
- Main base is the brand-new London store.
Salary
- Competitive salary.
Benefits & Perks
- 25 days holiday plus 8 bank holidays.
- Option to purchase up to an additional 5 days of holiday.
- Contributory pension scheme matching up to 5.5%.
- Life Assurance Cover.
- Free financial guidance and mortgage advice.
- Car salary sacrifice scheme for affordable driving.
- Cycle to Work scheme.
- Purchase season ticket loans for easier commuting.
- Exclusive shopping discounts and cashback with top retailers.
- Will Writing Service.
- Employee Assistance Programme for confidential support.
- Medicash Health Cash Plan for everyday healthcare needs.
About the Company
Liverpool Football Club has an unwavering commitment to equality, diversity and inclusion and aims to make a positive difference in the communities it operates within. The club maintains the Premier League Equality Standard Advanced Level, is a founding signatory of the Football Association’s Football Leadership Diversity Code, and is recognised as a leader in equality, diversity and inclusion on and off the pitch. Its collaborations with Adidas and Tommy Hilfiger bring new momentum, style and global visibility to the brand.
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Contact Details:
Global Sports Jobs Limited Recruitment Team
