About the Role
The role supports the delivery of the Craven Cottage stadium tour, helping to make it one of the truly popular London experiences for football fans and visitors. Guides are expected to be hard working, well presented, passionate and dedicated to ensuring guest expectations are met every time. They act as proud club ambassadors and may also work in an office environment when necessary, handling enquiries and selling tickets.
Key Responsibilities
- Support the delivery of the Craven Cottage stadium tour across all operations and in every respect
- Deliver an engaging stadium tour to a wide variety of guests
- Handle payments
- Provide a customer service experience that meets guests' expectations
- Deliver a personable tour, including welcoming and saying goodbye to the group
- Deal with a wide variety of customer enquiries
- Be a proud and enthusiastic club ambassador
- Take photos where requested for guests where and when permitted
- Liaise with stadium management, stadium tour manager and security on a tour day and while the tour is in progress where necessary
- Ensure the tour route is litter free, clear, safe and adheres to health and safety policies and procedures
- Promote the club at every opportunity including ticketing, retail, hospitality and events
- Deliver other tours relevant to Fulham Football Club
- Carry out other related duties that may reasonably be required, including covering for absent staff during holidays and sickness
- Be responsible for the safety and security of staff, visitors and the ground throughout the tour and while guests are present in the stadium, including following instructions from the stadium tour manager, security, stadium management and other departments
Required Experience & Qualifications
- Smart and well presented
- Guest oriented
- Positive attitude
- Friendly, flexible and proactive
- Strong team player with the ability and willingness to work alone
- Knowledgeable and passionate regarding Craven Cottage and Fulham Football Club
- Willing to improve and develop
- Reliable and punctual
- High personal standards
- Values and respects others
- Takes responsibility
- Ability and willingness to work home match days if required
- Willingness to wear official club branded clothes as directed by the stadium tour manager when leading tours or on duty
- Ability to regularly work weekends
- Excellent communication skills with the confidence to speak to large groups
Preferred Skills
- Ideally a Fulham fan (not essential)
Workplace
- Craven Cottage, London
Benefits & Perks
- Full training will be provided to the successful applicant
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Contact Details:
Global Sports Jobs Limited Recruitment Team
