About the Role
The role sits within the Acquisitions team and is focused on inspiring people to begin their wellness journey. It involves delivering an exceptional sales and onboarding experience and ensuring every new member feels welcomed, valued and supported through their first 90 days. The post-holder acts as the first impression of the club and is a core part of building long-term member relationships. The role is 40 hours per week.
Key Responsibilities
- Take ownership of individual membership sales targets, contributing to overall club growth and retention.
- Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
- Drive self-generated leads and maintain consistent follow-up using CRM systems.
- Personally welcome new members and deliver a tailored onboarding experience.
- Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
- Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
- Encourage participation across classes, PT, recovery, and club services.
- Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
- Maintain high standards of administration, time management, and communication.
- Support the smooth operation of the club and uphold all Virgin Active brand standards.
Required Experience & Qualifications
- A strong passion for people, wellness, and meaningful connection.
- The ability to meet and exceed targets while delivering a premium experience.
- Excellent communication and interpersonal skills – warm, confident, and engaging.
- Strong organisational skills with attention to detail and follow-through.
- A proactive, positive attitude and a natural sense of care and hospitality.
- Flexibility to work early mornings, evenings, weekends, and club events.
Preferred Skills
- Previous experience in sales, hospitality, wellness, or customer-facing environments.
Benefits & Perks
- Competitive commission structure.
- 33 days annual leave including bank holidays, plus a Celebration Day, with encouragement to take the leave.
- Access to The People's Pension, with employer contributions at 3%.
- Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Membership of Virgin Family, enabling communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings plans and personal finance support.
- Health Heroes employer assistance programme with 6 free counselling sessions.
- Complimentary corporate letting services through Dexters, with no tenant charges.
- Access to ePoints for online discounts at retailers.
- Opportunity to be part of a brand redefining the future of wellness.
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Contact Details:
Global Sports Jobs Limited Recruitment Team
