Reception Manager

About the Role

The role is the welcoming face of Skydance's world-class post-production facilities at Greek Street and Soho Square, acting as first point of contact for clients, guests and staff. It coordinates reception services across multiple Soho locations, oversees daily front-of-house operations and manages the flow of physical media with accuracy and professionalism. The postholder works closely with the Bookings and Producer teams, supports high-profile screenings and events, and helps keep a busy operation running smoothly. The role is central to a dynamic and creative industry environment and requires an organised, proactive and relationship-focused approach.

Key Responsibilities

• Oversee reception operations and the Runner team at Greek Street and Soho Square, directly managing the Soho Square Reception Coordinator and the Lead Runner.
• Provide front-of-house service by answering, screening and transferring calls on a busy switchboard, filtering sales calls, and meeting, greeting and directing clients, contractors and visitors in line with facility security policies.
• Manage access control through the CCure system and physical key management, including tracking the issuing and return of keys and cards and maintaining stock levels of passes, lanyards and card printing supplies.
• Manage inbound and outbound deliveries via Reception and the loading bay, maintaining accurate records and following security and notification procedures.
• Book passenger cars and couriers, maintain accurate records of bookings and pass on accurate billing information.
• Ensure correct and complete handover of information between front desk personnel, including Security and Runners.
• Order and monitor stationery and bar stock, liaise with runners to ensure sufficient stock, and carry out additional purchasing as requested by facility management or other departments.
• Update reception lists, including cutting room occupants and extensions, current productions in the studios and staff phone numbers.
• Serve as part of the Fire Warden team to help ensure the safety of all personnel on site.
• Assist in planning and execution of events, including occasional evening attendance.

Required Experience & Qualifications

• Excellent communication and interpersonal skills with the ability to create an immediate rapport with a range of contacts.
• Exceptional customer service.
• Computer literate, in particular with very good working knowledge of Microsoft Office (Word, Excel and Outlook).
• Previous experience of managing a switchboard and security passes.
• Experience of maintaining a security access system.
• Previous customer hosting and event management experience.
• Previous experience of responsibility for purchasing and stock management.

Preferred Skills

• Good general knowledge of production, post-production or screening room facilities.
• Previous experience of managing or coordinating others.

Workplace

• Onsite working; all working hours and days (regardless of shift pattern) are carried out at the place of work.
• The role covers Greek Street and Soho Square reception operations.
• Skydance or the line manager reserves the right to change this working agreement where essential to business needs and upon reasonable notice.

The Application Process

Adjustments or accommodations are available during the job application and/or recruitment process for qualified candidates with a disability.

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