People & Culture Co-Ordinator - Excel

About the Role

The People & Culture Co-Ordinator supports the People & Culture Manager at Excel London Hospitality (ELH), assisting with the delivery of the Levy People Signature and providing administrative support to ensure efficient HR operations. The role spans employee relations, recruitment, onboarding, training, compliance and policy implementation. The post-holder works closely with Heads of Department and the wider management team, and deputises for the People & Culture Manager when required.

Key Responsibilities

• Support the People & Culture Manager with recruitment, including job adverts and recruiters, ensuring the ELH recruitment process is followed.
• Coordinate and deliver new starter onboarding and inductions, ensuring a smooth and compliant employee experience.
• Manage employee lifecycle administration, including onboarding, offboarding, internal movements and probation reviews.
• Maintain accurate and confidential employee records covering HR, training, attendance and compliance data.
• Manage absence and timekeeping processes, ensuring policies and procedures are consistently applied.
• Support HR systems and reporting, including HRIS maintenance, benefits portals, headcount, turnover and key HR metrics.
• Provide guidance to Heads of Department on HR policies and procedures, including contracts, performance, absence and employee relations matters.
• Support disciplinary and grievance processes confidentially, including meeting coordination, evidence gathering, communications and note-taking.
• Coordinate training, development and employee engagement, tracking certifications and supporting L&D programmes and company initiatives.
• Ensure legal and company HR compliance, including right-to-work checks, sponsorship, contracts and references, and deputise for the People & Culture Manager when required.

Required Experience & Qualifications

• Previous HR experience.
• Strong knowledge of HR systems and Microsoft Office.
• Excellent communication, interpersonal and relationship-building skills.
• Able to handle confidential and sensitive information with professionalism and discretion.
• Strong teamwork and collaboration skills, with the ability to work effectively across departments.
• Proactive, organised and detail-focused, with the ability to problem-solve and work independently.
• Flexible and adaptable, leading by example, supporting the wider management team and acting as an ambassador for the company.

Preferred Skills

• CIPD Level 5 qualification preferred, but not essential.
• HR experience ideally within hospitality, services or a fast-paced operational environment.

Workplace

• Hours of work are determined by the needs of the business and are subject to the Working Time Directive and any workforce agreement in place.
• The role involves occasional evening and weekend working, though it is predominantly standard office-based hours.

Salary

£35,722 Per annum, plus bonus and full company benefits.

Benefits & Perks

• Competitive salary with bonus and full company benefits.
• 23 days' annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing cover including Aviva Digicare and Medicash (dental, optical and therapy treatments).
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave, plus 2 days' additional leave after returning from maternity leave, a day off for the baby's first birthday, and enhanced family leave.
• Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.

About the Company

We are a visionary venue partner, designing and delivering bespoke guest experiences that prioritise people and the planet, and are trusted by some of the world's most iconic stadiums, entertainment venues and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London. Our mission is to succeed the right way, using insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We believe in celebrating individuality and building inclusive teams where everyone feels they belong, and we are proud to be an equal opportunities employer.

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