Operations Manager - Fulham Pier

About the Role

The Operations Manager will support the Head of Building Services in the day-to-day operation of Fulham Pier, providing a visible management presence across the venue and ensuring the building operates effectively and to the required standard. The role will work closely with Building Services, Security, Cleaning, Hospitality, Events and the various operators across Fulham Pier, taking ownership of operational issues and ensuring they are resolved or appropriately escalated. The role is operational rather than technical, providing management coverage across Fulham Pier's core operating hours and routinely including evening and weekend working.

Key Responsibilities

• Provide a visible, hands-on management presence across Fulham Pier and act as the key operational point of contact when the Head of Building Services is not on site.
• Regularly inspect public, guest and back-of-house areas, identify and resolve operational issues, and ensure outstanding matters are followed through; coordinate activity with teams and operators, support events and periods of increased activity, and ensure effective operational handovers.
• Monitor the performance of cleaning, security, maintenance and other service providers and address deficiencies where required.
• Support the coordination of planned and reactive maintenance across Fulham Pier, ensure faults and defects are reported, prioritised and progressed, liaise with contractors, coordinate access and monitor the completion and quality of works
• And develop a good working knowledge of the building and its services, escalating technical matters to the appropriate specialist or contractor.
• Support the operation of Fulham Pier in accordance with its premises licences, planning permissions and agreed operating procedures, maintain a working knowledge of the key conditions affecting operating hours, external areas, events and noise, monitor compliance and noise
• Particularly during evenings and events, ensure agreed noise management measures are followed, respond to and record operational or noise complaints, and prevent significant or recurring compliance issues.
• Support the maintenance of a safe environment for staff, guests, contractors and visitors, identify hazards and operational risks, support emergency and incident procedures, and ensure relevant inspections, incidents and actions are appropriately recorded.
• Procure goods, services and minor works within agreed procedures and delegated authority, obtain quotations, raise purchase orders, liaise directly with suppliers and contractors, review and approve invoices within delegated authority
• And support the Head of Building Services in monitoring operational expenditure and achieving value for money.

Required Experience & Qualifications

• Experience in an operational management, facilities, venue, hospitality or similar environment.
• Experience of working in a busy public-facing operation.
• Strong organisational skills with a practical and proactive approach to problem solving.
• Experience working with contractors and service providers.
• High standards and strong attention to detail.
• Good communication skills and the confidence to deal with a wide range of internal and external stakeholders.
• Ability to work independently, make sensible operational decisions and know when to elevate.
• Experience of purchasing, budget management or invoice approval.
• Good IT skills.
• A visible, hands-on approach, comfortable taking ownership of issues, with good judgement and the confidence to challenge poor standards where necessary.
• Understanding that Fulham Pier is a seven-day operation and a flexible approach to working evenings and weekends.

Preferred Skills

• Experience within a hospitality, hotel, leisure, sporting, entertainment or mixed-use venue, together with facilities, health and safety or licensing experience, would be advantageous.

Workplace

• On-site at Fulham Pier

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