Operations Manager

About the Role

This role leads and operates a successful DL Club, ensuring members receive an excellent experience every day, seven days a week. It regularly acts as Duty Manager and works alongside the team to ensure health and safety and compliance regulations are adhered to. The position is people-focused and accountable for the club’s operational success, with a focus on maximising member experience.

Key Responsibilities

• Lead and operate a successful DL Club.
• Give members an excellent experience every day, seven days a week.
• Regularly act as Duty Manager.
• Work alongside the team to ensure health and safety and compliance regulations are adhered to.
• Maximise member experience.

Required Experience & Qualifications

• Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable departments.
• Experience of financial planning and management.
• Passionate about customer service.
• People-focused and accountable for leading and operating a successful club.

Benefits & Perks

• Free club membership for you and your family.
• Discount on food and drinks.
• Discounts on swimming, tennis lessons, and personal training.
• Opportunities for career advancement through internal training and development.
• Wagestream app: get paid on demand.
• Access to the benefits suite.

About the Company

We are Europe’s leading premium health and wellness group.

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