About the Role
This role supports the day-to-day operation of the café, leading shifts, coaching the team and ensuring outstanding food quality, service and operational standards. Working alongside the Store Manager, it helps create a welcoming environment for members while driving excellent customer service, food safety and team performance. The position works collaboratively with the Virgin Active team to deliver a seamless member experience.
Key Responsibilities
- Support the day-to-day running of the café, leading shifts and ensuring smooth operations.
- Coach and support Team Members to deliver exceptional customer service and food quality.
- Ensure brand, food safety and hygiene standards are maintained at all times.
- Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
- Monitor stock levels, complete ordering and support stock control processes.
- Resolve customer queries professionally and support the team during busy trading periods.
- Assist with onboarding and training new team members while reinforcing operational standards.
- Maintain accurate operational records, food safety documentation and daily checklists.
- Work collaboratively with the Virgin Active team to deliver a seamless member experience.
- Support the Store Manager in achieving operational and commercial objectives.
Required Experience & Qualifications
- Food Safety Level 3 qualification.
- Food Allergy and Intolerance Training.
- Strong leadership skills with the ability to motivate and support a team.
- Excellent customer service and communication skills.
- Good organisational skills and attention to detail.
- Sound understanding of food safety, hygiene and allergen procedures.
- Flexible approach to working early mornings, evenings, weekends and bank holidays.
Preferred Skills
- Previous supervisory experience within hospitality, food service or retail.
Workplace
Full time, 40 hours per week
Salary
£14.87—£14.87 GBP
Benefits & Perks
- 30 days annual leave
- Pension fund
- 50% discount on Kauai meals while on duty
- Complimentary Virgin Active membership for yourself
About the Company
Kauai also offers the opportunity to be part of a brand redefining the future of wellness, a premium environment with industry-leading facilities, development and progression opportunities, access to a vibrant, engaged member community, and a platform to build career, reputation and impact.
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Contact Details:
Global Sports Jobs Limited Recruitment Team
