Team Member in Northampton

About the Role

The Team Member plays a key role in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. The role involves serving customers, preparing meals, maintaining excellent hygiene standards and supporting colleagues to deliver an outstanding member experience. The Team Member works collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience. This is a full-time role of 40 hours per week.

Key Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information, and recommend products to provide an exceptional customer experience.
• Ensure food safety, hygiene and cleanliness standards are maintained, keeping dining areas, counters and displays clean, organised and welcoming.
• Complete opening, closing, preparation and temperature check procedures accurately, and follow allergen procedures to prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Required Experience & Qualifications

• Food Safety Level 2 qualification, or willingness to obtain it.
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Preferred Skills

• Previous experience in a customer service, hospitality or food service environment.

Salary

• £12.71—£12.71 GBP

Benefits & Perks

• 30 days annual leave.
• Pension fund.
• 50% discount on Kauai meals while on duty.
• Complimentary Virgin Active membership for yourself.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.

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