Product Manager in Manchester

About the Role

Based at Manchester City's HQ, this full-time permanent role focuses on shaping and growing the products that bring fans and visitors closer to the Club beyond match day. The Product Manager manages non-match day experiences across attractions, conferencing and events, including opportunities connected with the new Medlock development, guiding products from discovery through launch, optimisation and ongoing evolution. The role sits within the Product team in Manchester City Operations, whose non-match day product pillar spans Stadium Tours, the Museum, Roofwalk, conferencing and events, and new experiences linked to the developing Medlock site. The position works across both digital and physical customer journeys and brings together colleagues from Product, Design, Technology, Commercial, Fan Experience, Operations and Data.

Key Responsibilities

• Manage products through their full lifecycle, from early discovery and concept development to delivery, launch and ongoing improvement.
• Use customer insight, analytics and commercial context to identify opportunities, shape viable solutions and improve how people experience the Club beyond match day.
• Own and prioritise the product backlog, translating strategic objectives and customer needs into clear requirements, user stories, acceptance criteria and delivery plans.
• Work closely with Product Design and Technology to support feasibility assessment for new and evolving products.
• Coordinate testing and user acceptance, and help ensure products are operationally ready and prepared for launch.
• Create alignment across colleagues in Product, Design, Technology, Commercial, Fan Experience, Operations and Data.
• Monitor product performance and customer behaviour to inform decision-making.
• Use evidence and feedback to guide roadmap priorities, product evolution and improvements to customer experience and commercial performance.
• Guide products across attractions, conferencing and events, including opportunities connected with the new Medlock development.

Required Experience & Qualifications

• Experience managing products across the full lifecycle, from discovery through launch and optimisation.
• Experience working closely with Product Design and Engineering or Technology teams to shape feasible, scalable solutions.
• Ability to translate strategic objectives and customer needs into clear product requirements and delivery plans.
• Practical understanding of agile product delivery and backlog prioritisation.
• Experience coordinating stakeholders across multiple business functions to support aligned delivery.
• Ability to use data, customer insight and structured problem-solving to evaluate performance and inform product improvements.
• Proof of eligibility to work in the UK.
• Willingness to undergo a DBS check upon commencing employment, at basic, standard or enhanced level depending on the role and responsibilities.

Workplace

• Hybrid working model.
• 37.5 hours per week.
• Based at Manchester City's HQ.

Benefits & Perks

• 26 days' annual leave plus a day off for your birthday.
• Private healthcare and dental cover.
• Annual discretionary bonus.
• Health Cash Plan.
• Employee Assistance Programme with 24/7 GP support.
• Company pension and life assurance.
• Free on-site parking for Manchester-based employees.
• Complimentary breakfast and lunch for Manchester-based employees.
• Access to a range of sports and leisure clubs for Manchester-based employees.
• Cycle to work scheme.
• Give As You Earn.
• Discounted match tickets.

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