Attractions Guide in Manchester

About the Role

This role brings the Manchester City story to life for visitors from around the world, delivering engaging tours across the Stadium, City Football Academy and Museum. The guide supports the wider visitor journey through front-of-house duties, guest meet and greet, museum interactives, visitor flow and the use of tour and museum technology. The position sits within the Medlock Attractions team, which welcomes visitors from across the world and creates memorable experiences that bring the Club's history, identity and sense of place to life. The role calls for flexible working and the ability to adapt to a wide range of audiences, from families and children to supporters visiting from across the world.

Key Responsibilities

• Deliver engaging tours across the Stadium, City Football Academy and Museum.
• Bring the Manchester City story to life through confident presentation and memorable storytelling.
• Provide warm front-of-house service, including guest meet and greet.
• Support the wider visitor journey, including museum interactives and visitor flow.
• Use tour and museum technology to support the visitor experience.
• Support other tour products where appropriate.
• Adapt communication style to a wide range of audiences, including families, children and supporters visiting from across the world.
• Notice the small details that turn a good visit into a first-class one.
• Work flexibly as part of a team that represents the Club every day.

Required Experience & Qualifications

• Experience presenting to groups and speaking confidently in front of others.
• Experience working in a customer-facing or visitor-focused environment.
• Experience managing or supporting large groups in a busy public setting.
• Ability to tell stories in an engaging way and adapt style for varied audiences, including children and family groups.
• A collaborative, flexible approach and the ability to stay calm and positive under pressure.
• Good knowledge of Manchester City, football and Manchester.
• Confidence using visitor-facing technology.
• Employment is subject to the provision of proof of eligibility to work in the UK.
• All UK-based roles are subject to a DBS check upon commencing employment, which will be a basic, standard or enhanced check depending on the job role and responsibilities.

Workplace

• Part-time and casual vacancies are available.
• Part-time offerings are currently 2 days per week, with at least one of the days worked to include a weekend day.

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