About the Role
The Personal Training Manager works alongside other club management to ensure that the in-club product offering is fully synchronised and available to members. This part-time role, at 20 hours per week, sits within the Product Team and is focused on the club's Personal Training proposition.
Key Responsibilities
- Own the Personal Training weekly plan with clear actions, targets and reviews, driving PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
- Deliver exceptional member journeys and outcomes, elevating session quality, consultations and trials and ensuring a seamless path from first purchase to long-term engagement.
- Ensure best-in-class PT operations, maintaining strong in-club processes, system adherence, timely resolution of flagged sessions and robust end-to-end member journeys.
- Recruit, develop and retain top PT talent, hiring qualified trainers, delivering structured 12-week onboarding, and running mentorship programmes, workshops and targeted coaching.
- Build a high-performance culture aligned to the company purpose, holding regular 1:1s and progression reviews, motivating through recognition and fostering a fun, results-driven team environment.
- Use data and digital to drive results, translating dashboards into weekly actions across penetration, productivity, conversion, bookings and churn, and keeping PT profiles compelling and up to date.
- Uphold brand standards, safety and compliance, ensuring safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
- Collaborate cross-functionally to maximise impact, partnering with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.
Required Experience & Qualifications
- Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.
Salary
£15.81-£15.81 GBP
Benefits & Perks
- 33 days annual leave excluding bank holidays, plus a Celebration Day, with encouragement to take leave.
- Access to The Peoples Pension, with company contributions at 3%.
- Complimentary Virgin Active membership for the employee and a buddy, plus free membership for children and access to Club V.
- Discounts across Virgin Active, including guest passes and 50% off PT sessions.
- Membership of Virgin Family, enabling communication with colleagues across Virgin Group, plus discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
- 20% off food and drink at KAUAI branches located in clubs.
- Access to Salary Finance for loans, savings plans and personal finance support.
- Health Heroes employer assistance programme offering 6 free counselling sessions.
- Complimentary corporate letting services through Dexters, with no tenant charges.
- Access to ePoints, offering online discounts to retailers.
About the Company
Virgin Active offers the opportunity to be part of a brand redefining the future of wellness, within a premium environment with industry-leading facilities, development and progression opportunities aligned to your level, access to a vibrant, engaged member community, and a platform to build your career, reputation and impact.
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Personal Training Manager in London employer: Global Sports Jobs Limited
DAZN is an exceptional employer that fosters a dynamic and collaborative work culture in Leeds, where innovation and teamwork are at the forefront of our operations. We offer competitive benefits, including flexible working arrangements and opportunities for professional development, ensuring that our employees can grow alongside the company. Join us to be part of a passionate team dedicated to delivering seamless live sports experiences to millions around the globe.
Contact Details:
Global Sports Jobs Limited Recruitment Team
