Deputy Suites Manager - The o2 in London

About the Role

The role supports and deputises for the Suites Manager while leading day-to-day suite operations during events. It involves managing teams across food, beverage, kitchen, pantry and bar services, ensuring smooth planning and delivery of a high-quality guest experience. The postholder is responsible for meeting operational standards, KPIs and client requirements while delivering exceptional service aligned with Levy UK's values and vision.

Key Responsibilities

• Maintain all health and safety, HSE, RSA and company compliance standards, ensuring incidents, maintenance issues and reports are properly recorded and followed up.
• Lead, motivate and support the team through recruitment, induction, training, development, performance management and succession planning.
• Conduct effective pre-shift briefings, communicate professionally, delegate tasks clearly and maintain positive team morale.
• Support labour planning, manage staffing levels against budgets, control operating costs and contribute to achieving departmental financial targets.
• Proactively drive sales, upselling, promotions and increased customer spend, ensuring the team understands and delivers against sales targets.
• Monitor stock throughout events, manage transfers and stock sheets, investigate card and till variances, complete end-of-day procedures and maintain accurate asset records.
• Build strong relationships with AEG, event managers, clients and internal teams, acting as a key Levy contact during events.
• Remain visible and active across all suites, respond to customer needs and feedback, and ensure consistently high standards of guest service.
• Ensure catering and hospitality operations follow SOPs, Core Signatures, agreed service standards and company procedures, continuously identifying improvements.
• Challenge existing ways of working, introduce improvements, support marketing initiatives, conduct menu tastings and stay aware of competitors and industry trends.

Required Experience & Qualifications

• A minimum of two years' management experience, including leading teams within a demanding hospitality environment and managing complex service delivery.
• Strong leadership and coaching ability: recognises potential, motivates others, develops talent, celebrates success and gets the best out of the team.
• A positive and approachable manner, building relationships based on trust, respect, integrity and professionalism while maintaining a friendly and supportive approach.
• Ability to collaborate effectively with colleagues and other venues, share best practice, support wider business objectives and build loyalty to Compass and Levy.
• Client and customer focus: builds genuine client partnerships, listens to customer needs, delivers exceptional experiences and works effectively with a diverse range of stakeholders.
• Ability to embrace change and innovation, encourage others to adapt, look for new ideas and respond positively to the fast pace of the hospitality industry.
• Strategic leadership: makes sound decisions, addresses underlying issues, identifies and develops talent, and remains confident and resilient when facing challenges.
• Commercial awareness: understands business performance, focuses on profitability with integrity, recognises future opportunities and is driven to achieve strong results.
• Strong communication and stakeholder skills, with the ability to influence at different levels, build strong relationships and work confidently with clients, teams and senior stakeholders.
• London market experience, strong IT proficiency, good English and numeracy skills, and demonstrable enthusiasm, motivation, energy and a genuine passion for hospitality.

Benefits & Perks

• Competitive salary with bonus and full company benefits.
• 23 days' annual leave plus bank holidays, birthday off, and a holiday purchase scheme.
• Healthcare and wellbeing cover including Aviva Digicare and Medicash (dental, optical and therapy treatments).
• 24/7 Employee Assistance Programme for mental health support.
• Enhanced maternity, paternity and adoption leave, two days' additional leave after returning from maternity leave, a day off for a baby's first birthday, and enhanced family leave.
• Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Pension scheme, life assurance and preferred rates on salary finance products.
• Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.

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