About the Role
The Operations Manager will join Jockey Club Experiences at Aintree Racecourse to ensure the smooth day-to-day and race day hospitality operations are delivered to clients and customers while managing business needs and performance standards. Service is the primary focus, with the role covering hospitality and fine dining requirements that range from buffets to fine dining dinners and canapé receptions. The role sits within Jockey Club Experiences, which provides catering and hospitality across 15 racecourses and more than 333 race days each year.
Key Responsibilities
- Ensure smooth day-to-day and race day hospitality operations within the unit, delivering catering services to set business standards and exceeding client expectations.
- Manage, recruit, train, motivate and appraise staff, while controlling staffing levels and meeting budgetary requirements.
- Manage and maintain hospitality areas, equipment and stock, complete stock takes to company standards and deadlines, and report maintenance issues and hazards in line with the company health and safety manual.
- Assist the General Manager in achieving financial targets, controlling operating costs and preparing business forecasts.
- Support the Deputy General Manager and General Manager in inducting, training and developing variable labour, and lead set-up on preparation days and manage casual team communication.
- Liaise directly with the client, customers and sales team to clarify each event’s needs; deal with customer comments positively and turn negative experiences into positive ones.
- Attend regular meetings and cascade relevant information; support other venues within the region and across the country as required.
- Maximise sales and revenue by implementing marketing initiatives, upselling requests and actively selling to clients.
- Manage the performance of direct reports, carry out fair objective performance reviews, identify training needs and provide on-the-job training.
- Lead by example on uniform and company standards, and ensure adherence to statutory and legal requirements covering health and safety, food hygiene, licensing, employment, fire regulations and sales of goods or trade descriptions.
Required Experience & Qualifications
- Excellent management and communication skills.
- Good understanding of financial management and an analytical approach to problem solving.
- Financially and commercially astute, with a real passion for food and customer service.
- Flexible attitude towards working hours and tasks.
- Awareness of and adherence to statutory, legal and company requirements covering health and safety, food hygiene, licensing laws, employment law, fire regulations and sales of goods or trade descriptions.
- Ability to perform tasks consistently and adhere to the specific service standards set within the business.
Preferred Skills
- Successful background in food service, contract catering, hospitality or retail catering.
- Previous experience working in a fast-paced environment, managing a team and supporting catering, hospitality and events.
Benefits & Perks
- Medicash healthcare benefits, including dental, optical and therapy treatments for up to 4 dependent children.
- Aviva Digicare free annual healthcare check.
- Exclusive Benefits & Wellbeing site (Perks at Work).
- Entertainment discounts of up to 55% off cinema tickets.
- Health and wellbeing discounts with Nuffield Health (20%) and Pure Gym (10%).
- Travel discounts with holiday companies such as TUI and Expedia.
- Shopping discounts of up to 15% at high street and online stores through Shopping Cards.
- Meals on duty.
- Vodafone discounts.
- Pension scheme and life assurance.
- Employee Assistance Programme.
- 23 days' annual leave plus bank holidays, and an additional day off for your birthday.
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Contact Details:
Global Sports Jobs Limited Recruitment Team
