LG Training Provided

About the Role

The Lifeguard plays a vital role in creating a safe, welcoming and enjoyable environment for members, ensuring the highest standards of poolside safety, cleanliness and member experience. The role sits within the Operations Team and is part-time at 20 hours per week. The post holder acts as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.

Key Responsibilities

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Required Experience & Qualifications

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency in swimming up to 50 metres.

Salary

£13.25—£13.25 GBP

Benefits & Perks

• Training provided to achieve the Level 2 Award in Pool Lifeguarding over a five-day course, with no prior lifeguard qualification required.
• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days annual leave (excluding bank holidays), plus a Celebration Day, and the company wants you to take them.
• Access to The People's Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, from guest passes to 50% off PT sessions.
• Access to Virgin Family, enabling communication with colleagues across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.

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