Crowd Safety Support

About the Role

The FA is seeking a highly organised individual to join its Crowd Safety Team and play a key role at the heart of event delivery. The role supports the planning and coordination of crowd safety operations on matchdays and major events, including preparing staff allocations, creating and distributing essential event documentation, and providing hands‑on support during live event operations. It suits someone who thrives in a fast‑paced, high‑energy environment and is ready to contribute where it matters most. The role sits within the Operations division and works closely with the Crowd Safety Manager.

Key Responsibilities

• Assist the Operations division with all Wembley Stadium event day operations.
• Work closely with the Crowd Safety Manager.
• Assist with the creation of bespoke crowd safety documents for each event at Wembley Stadium and provide any other necessary administrative support.
• Input large amounts of data to ensure the necessary resources are available for each event.
• Raise, receipt and close off purchase orders, record them on the crowd safety team purchase order tracker, and raise invoice requests as required.
• Provide event day support to the team and assist with pre-event preparations and checks as operationally required.
• Prepare and submit payroll and scrutinise invoices as part of post-event functions.
• Live the Wembley Common Purpose and Quality Standards, and promote and support a culture of guest service through actions and behaviours.
• Execute additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure the highest standards of health, safety, and well‑being are maintained.

Required Experience & Qualifications

• Experience in the Crowd Safety sector of the Events Industry.
• Experience working well in a fast‑paced environment and delivering to deadlines.
• Basic knowledge of Health & Safety.
• Basic knowledge of crowd safety.
• Excellent skills in Microsoft Office.
• Intermediate numeracy skills.
• Excellent time management and communication skills.
• Ability to manage multiple projects independently.
• Good team player.
• Ability to commit to the role's flexible working pattern, including regular evening and weekend working, and on‑site attendance at Wembley Stadium.
• Requirement to complete a DBS check, with the level based on the role and in line with legislation and government guidance.

Preferred Skills

• Experience providing administrative support to multiple team members.
• Previous experience with an electronic purchase order system.
• Experience of working in a high-profile multipurpose venue.

Workplace

• Hybrid working model, with the expectation to work from the contractual location for part of the week and as and when required by the team; remaining days can be worked remotely.
• Based on‑site at Wembley Stadium 3–4 days per week.
• During the busy events season (March–September), on‑site attendance increases to 5 days per week.
• The position requires flexibility, including regular evening and weekend working.
• Candidates must be able to commit to this working pattern before applying.

Salary

• Competitive salary.

Benefits & Perks

• Access to event day tickets at Wembley Stadium, alongside regular internal events throughout the season, encouraging connection and learning with colleagues and supporting mental health and well‑being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• Contributory pension scheme.
• Additional 'Thank You' days leave, volunteering days, and 25 days annual leave (based on a full‑time, permanent contract).
• Hybrid working model offering greater flexibility.
• Opportunities to develop and grow in the role.

About the Company

The FA is committed to ensuring everyone can flourish in their roles and offers unique office spaces under the arch of the iconic Wembley National Stadium, the home of English Football, as well as a world‑class Elite Performance Centre at St. George's Park in Staffordshire. The Football Association actively promotes inclusion and diversity, welcomes applications from everyone, and is proud to be an equal opportunities employer, aspiring to represent football across the country. It encourages employees to be the best version of themselves at work.

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