About the Role
This is an entry-level People Operations Officer position within The Jockey Club Experiences, based at Cheltenham Racecourse. The role supports the labour plan and HR service across Exeter and Wincanton Racecourses, working closely with operational teams to support recruitment, performance and employee experience across multiple venues. The post holder will help ensure the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences. Regular travel to Exeter and Wincanton for live race days is essential, along with support for race days at Cheltenham and other Southwest/Jockey Club locations as required.
Key Responsibilities
- Plan, manage and deliver staffing levels and requirements for events across Exeter and Wincanton Racecourses, ensuring workforce needs are effectively planned and fulfilled.
- Work closely with operational teams to support recruitment, performance and employee experience across multiple venues, ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- Recruit, onboard and train casual staff, and build and maintain a reliable pool of event staff.
- Support talent attraction and retention initiatives.
- Support rota planning, forecasting and labour cost control.
- Assist with payroll processes, ensuring accuracy and deadlines are met.
- Ensure people compliance, including right-to-work checks.
- Act as the first point of contact for staff-related queries on race days and support managers with employee relations matters.
- Build key relationships with General Managers, Heads of Departments, the wider home team and client partners.
- Encourage employee engagement and development, promote a positive, inclusive and high-performing team culture, and support health and safety initiatives and a culture of safety and accountability.
Required Experience & Qualifications
- Keen interest in people and a desire to work in the events industry.
- Confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Strong administrative and IT skills.
- Proactive, solution-focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential).
- Willingness and ability to travel regularly to Exeter and Wincanton for live race days, and to support race days at Cheltenham and other Southwest/Jockey Club locations as required.
Workplace
- Based at Cheltenham Racecourse, supporting Exeter and Wincanton Racecourses.
Benefits & Perks
- Healthcare and wellbeing support.
- 23 days' annual leave plus bank holidays.
- Life assurance and meals on duty.
- Competitive pay and great perks.
- Unrivalled opportunities for learning and development.
- Opportunity to work at exciting live events as part of a supportive, high-energy team.
- Opportunity to grow a career in a leading events and hospitality business.
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Contact Details:
Global Sports Jobs Limited Recruitment Team
