Swim Instructor in Chelmsford

About the Role

This role sits within the Family Activities Team and focuses on inspiring swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water. The successful candidate will create a safe, supportive and enjoyable learning environment while delivering exceptional member experiences and contributing to the success of the swim programme. The role involves working closely with Swim management and the wider Club team to meet departmental targets and support commercial success.

Key Responsibilities

• Ensure all poolside activities and scheduled swimming lessons are promoted effectively and delivered to the highest standard, creating an exceptional experience for members.
• Develop creative and innovative classes following the Swim England (ASA) national plan for Teaching Swimming.
• Provide a safe, supportive and enjoyable environment for all members within the pool and surrounding areas.
• Deliver great customer service by providing personal attention and care to all members.
• Accurately complete records for the function to track attendance and improvements in fitness, ensuring individual, team and department targets are consistently met.
• Work closely with Swim management to meet and exceed set targets and objectives, helping achieve commercial success within the department and wider Club team.
• Inspire swimmers of all ages and abilities through engaging, high-quality lessons that build confidence, skills and a lifelong love of the water.

Required Experience & Qualifications

• Swim England/ASA Level 2 in Teaching Swimming or STA Level 2 Certificate in Swimming Teaching.
• Exceptional communication skills and experience in a customer-facing environment, with the ability to respond appropriately and professionally to everyone, including face to face, over the phone and via email.
• Flexible, friendly and approachable, with readiness for an exciting challenge.
• Ability to connect with members and get on well with people from all walks of life.

Workplace

• Zero-hour contract; number of hours: zero.

Salary

• £20—£20 GBP

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 33 days annual leave including bank holidays, plus a Celebration Day.
• Access to The Peoples Pension, with company contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
• Discounts across Virgin Active, from guest passes to 50% off PT sessions.
• Membership of Virgin Family, with communication across Virgin Group and discounts including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for loans, savings plans and personal finance support.

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