Operations Manager, MEAL & Techniology in London

The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team.

This role supports uptake of key initiatives by maintaining shared knowledge products, supporting meeting and event logistics, and facilitating communications across all four METAL pillars.

Responsibilities

• Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management
• Plan and organize the Unit's team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
• Coordinate unit-wide meetings (e. g. all-staff calls, SMT meetings, pillar check-ins): scheduling, agenda preparation, notetaking, and follow-up on action items
• Support logistical planning of METAL-related events, workshops, and trainings
• Support onboarding logistics for new METAL Unit hires, including scheduling introductory meetings with pillar leads and colleagues, ensuring new hires have information and system access, and training staff on required systems
• Collect, organize, and maintain knowledge products developed across the four METAL pillars in a well-organized, easy-to-navigate central repository
• Manage and maintain the Unit's Box folder structure, ensuring consistent naming conventions, version control, and appropriate access for all team members
• Maintain and update METAL's Rescue Net pages and resource libraries on an ongoing basis
• Act as the Unit's knowledge management focal point, liaising with IT and other platform owners on folder structure, taxonomy, and content organization
• Maintain shared trackers and issue logs used by the Unit, ensuring they remain current and accessible to relevant stakeholders
• Maintain the organizational chart and keep a staff roster list with TTA tracking and share information with Tech Ex Fin Ops team
• Support internal communications for the Unit: update shared trackers, standard presentations, and resource pages with current information
• Support department-wide communications for the Unit: gathering inputs for the CRRD newsletter
• Maintain METAL distribution email list
• Provide additional administrative and coordination support to METAL Unit leadership as needed
• Support in data inputs, data clean up, or data analyses as per request of Tech Ex
• Other duties as requested

Requirements

• Bachelor's degree, or equivalent combination of education and experience (e. g. in library science, information/knowledge management, or business administration)
• Minimum 2–4 years of experience in an administrative, knowledge management, or team coordination role; experience in a nonprofit or international development context a plus
• Experience planning and coordinating meetings, workshops, or team events, including logistics, scheduling, and materials preparation
• Proficiency with Microsoft 365 tools (Share Point, Teams, Outlook, Excel) and file management/storage platforms (e. g. Box)
• Exceptionally well-organized, with strong attention to detail and a proven track record of managing multiple priorities and deadlines
• Strong written and verbal communication skills; able to produce clear, user-friendly documentation and reference materials
• Strong interpersonal skills, with a collegial, service-oriented approach to supporting colleagues and leadership across a distributed team
• Excellent spoken and written English
• Experience with Share Point site administration, document taxonomy, or metadata management (desirable)
• Working knowledge of Arabic, French, and/or Spanish (desirable)
• Experience supporting humanitarian or international development program teams (desirable)

Skills

• Knowledge Management
• Team Coordination
• Meeting Planning
• Workshop Coordination
• Event Logistics Management
• Scheduling
• Materials Preparation
• MS Office 365
• Share Point Administration
• Teams
• Outlook
• Excel
• File Management
• Document Writing
• Metadata Management
• Administrative Support
• International Development Experience
• Humanitarian Project Support
• Languages
• English, Spanish, French, Arabic