At a Glance
- Tasks: Lead and optimise the Dynamics 365 CRM platform for a humanitarian aid organisation.
- Company: Mission-driven organisation focused on impactful humanitarian work.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving lives through technology.
- Why this job: Make a real difference by enhancing CRM solutions that support vital humanitarian efforts.
- Qualifications: Extensive experience with Dynamics 365 and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are working with a mission-driven humanitarian aid organisation to find a Dynamics 365 CRM Lead to take full ownership of their CRM platform, driving strategy, improvements, and day-to-day performance.
Responsibilities
- Act as the internal lead and subject matter expert for Dynamics 365
- Own and drive the CRM roadmap, aligning with organisational priorities
- Lead stakeholder engagement, translating business needs into technical solutions
- Deliver hands-on configuration (fields, forms, views, workflows) and Power Automate solutions
- Oversee system performance, user support, and issue resolution
- Manage CRM governance, change requests, and prioritisation
- Drive data quality, validation, and reporting capability
- Optimise Customer Insights and Sales modules to improve engagement and performance
- Lead UAT, training, and user adoption across teams
- Manage third-party partners, ensuring quality delivery and knowledge transfer
- Collaborate with IT on integrations, security, and platform stability
Requirements
- Extensive experience with Microsoft Dynamics 365 (configuration, customisation, administration)
- Proven ability to lead and own a CRM function or platform
- Strong experience with Power Platform (Power Automate, Power Apps, Dataverse)
- Experience delivering Customer Insights and Sales module solutions
- Ability to translate business requirements into scalable technical solutions
- Strong stakeholder management and influencing skills
- Experience managing third-party vendors and partners
- Solid data management and data quality expertise
- Working knowledge of SQL and integrations (e.g. KingswaySoft desirable)
- Understanding of data protection and governance frameworks (e.g. GDPR)
- Excellent communication skills across technical and non-technical audiences
Desirable:
- Experience in not-for-profit or public sector environments
- Familiarity with fundraising or finance processes
If you are interested in this position, please reach out to Bev Evans via email.
Dynamics 365 Product Lead in Slough employer: Global Resourcing
Join a mission-driven humanitarian aid organisation that values innovation and collaboration, offering a dynamic work culture where your contributions directly impact communities in need. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead transformative projects using Microsoft Dynamics 365. Located in a supportive environment, this role not only allows you to drive strategic improvements but also fosters a sense of purpose and fulfilment in your work.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Product Lead in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Dynamics 365. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with Dynamics 365 and Power Platform. This gives you something tangible to discuss during interviews and makes you stand out.
✨Tip Number 3
Prepare for the interview by understanding the organisation's mission and how your role as a Dynamics 365 Product Lead fits into it. Tailor your answers to show how you can drive their CRM strategy and improve performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Dynamics 365 Product Lead in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Dynamics 365 Product Lead role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills align with our mission-driven approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about humanitarian aid and how your expertise can drive our CRM strategy. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Power Automate and other tools. We’re looking for someone who can deliver solutions, so be specific about your achievements and how they’ve improved performance in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Global Resourcing
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the configuration and customisation aspects. Be ready to discuss specific examples of how you've improved CRM platforms in the past, as this will show your expertise and hands-on experience.
✨Showcase Your Stakeholder Management Skills
Prepare to talk about your experience in engaging with stakeholders. Think of instances where you translated business needs into technical solutions. This is crucial for the role, so having concrete examples will help demonstrate your ability to influence and manage relationships effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled system performance issues or user support challenges in the past. Highlight your approach to issue resolution and how you’ve ensured data quality and governance, as these are key responsibilities for the position.
✨Familiarise Yourself with the Organisation's Mission
Since this role is with a humanitarian aid organisation, take some time to understand their mission and values. Being able to align your answers with their goals will show that you're not just a fit for the role, but also for the organisation's culture.
