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- Tasks: Lead and optimise Dynamics 365 CRM for a humanitarian aid organisation.
- Company: Mission-driven organisation focused on impactful humanitarian work.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing CRM systems that support vital humanitarian efforts.
- Qualifications: Experience with Dynamics 365 and strong stakeholder engagement skills.
- Other info: Join a passionate team dedicated to improving lives through technology.
The predicted salary is between 60000 - 80000 £ per year.
We are working with a mission-driven humanitarian aid organisation to find a Dynamics 365 CRM Lead to take full ownership of their CRM platform, driving strategy, improvements, and day-to-day performance.
Responsibilities
- Act as the internal lead and subject matter expert for Dynamics 365
- Own and drive the CRM roadmap, aligning with organisational priorities
- Lead stakeholder engagement, translating business needs into technical solutions
- Deliver hands‑on configuration (fields, forms, views, workflows) and Power Automate solutions
- Oversee system performance, user support, and issue resolution
- Manage CRM governance, change requests, and prioritisation
- Drive data quality, validation, and reporting capability
- Optimise Customer Insights and Sales modules to improve engagement and performance
- Lead UAT, training, and user adoption across teams
- Manage third‑party partners, ensuring quality delivery and knowledge
Dynamics 365 Lead in London employer: Global Resourcing
Contact Detail:
Global Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the humanitarian sector and let them know you're on the lookout for a Dynamics 365 Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects where you've driven CRM strategy or improved system performance. Real-life examples will make you stand out!
✨Tip Number 3
Don’t forget about follow-ups! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Dynamics 365 Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Dynamics 365 Lead role. Highlight your experience with CRM platforms, especially any hands-on configuration or strategy work you've done. We want to see how you can drive improvements and performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about humanitarian aid and how your skills align with the responsibilities listed. We love seeing genuine enthusiasm for the mission behind the role.
Showcase Your Technical Skills: Don’t forget to mention your technical expertise with Dynamics 365, Power Automate, and any other relevant tools. We’re looking for someone who can deliver hands-on solutions, so be specific about your experience in this area!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Global Resourcing
✨Know Your Dynamics 365 Inside Out
Make sure you’re well-versed in Dynamics 365, especially the CRM functionalities. Brush up on your knowledge of configuration, workflows, and Power Automate solutions. Being able to discuss specific features and how they can be tailored to meet business needs will show that you’re the subject matter expert they’re looking for.
✨Align with Their Mission
Since this role is with a humanitarian aid organisation, it’s crucial to understand their mission and values. Research their projects and think about how your skills can contribute to their goals. During the interview, express your passion for their cause and how you can drive the CRM strategy to support their mission.
✨Prepare for Stakeholder Engagement Scenarios
Expect questions about how you would engage with stakeholders and translate their needs into technical solutions. Prepare examples from your past experiences where you successfully managed stakeholder expectations and delivered results. This will demonstrate your ability to lead and communicate effectively.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you’ve handled system performance issues or user support challenges in the past. Think of specific instances where you resolved problems or improved data quality. Highlighting your analytical skills and proactive approach will reassure them that you can manage governance and prioritisation effectively.