Overview
In this role, you will lead enterprise-scale reliability engineering to shape the SRE strategy across HMRC’s digital estate. You will set reliability standards, drive observability maturation, and enable teams to operate with confidence in a complex, regulated environment. You will work with cross-government and industry partners to raise service maturity and ensure secure, resilient delivery. This executive position offers a unique chance to influence how HMRC builds trustworthy, resilient services at scale.
Responsibilities
- Define and steer Enterprise Reliability Strategy and Standards
- Own the Service Maturity Model and its application
- Oversee Observability and Evidence-Based Assurance initiatives
- Coach, enable, and uplift capability across teams
- Provide Independent Insight and Challenge to leadership
- Engage with Cross Government and Industry partners
- Executive Stakeholder Management and clear risk communication
Key requirements
- Senior technical leadership in enterprise-scale Reliability Engineering
- Experience leading SRE adoption with SLOs, error budgets, and reliability metrics
- Proven ability to govern observability capabilities (telemetry, mapping, monitoring platforms)
- Design and embed resilience and recovery practices with evidence-based improvements
- Secure-by-Design operational mindset and collaboration with cyber teams
- Cloud-native and platform engineering expertise in risk assessment and mitigation
- Develop and apply service maturity and assurance frameworks based on evidence
- Executive communication
- Cross-functional collaboration
- Mentoring and coaching
- SRE practices (SLOs, error budgets)
- Observability and telemetry
- Dependency mapping
Distinguished Engineer - Head of Service Reliability Engineering in London employer: Global Resourcing
Ofgem is an exceptional employer, offering a dynamic work environment in London, Glasgow, or Cardiff, where flexibility and innovation are at the forefront of our culture. As the Head of Data and AI Platforms, you will not only lead cutting-edge projects that impact citizens' lives but also benefit from extensive professional development opportunities and a collaborative atmosphere that values your contributions. Join us to be part of a mission-driven team dedicated to harnessing data and AI for meaningful change while enjoying a competitive salary and comprehensive benefits.
