At a Glance
- Tasks: Lead infrastructure service reviews and manage supplier contracts for a local authority.
- Company: Local Authority in the Midlands with a focus on community service.
- Benefits: Competitive daily rate, hybrid working, and opportunity to influence key decisions.
- Other info: Initial 6-month contract with potential for extension and career growth.
- Why this job: Make a real impact on public services while enhancing your leadership skills.
- Qualifications: Strong IT service delivery background and experience in supplier management.
Initial 6 month contract, £500pd outside IR35, hybrid (2-3 days per week onsite).
We are working with a Local Authority in the Midlands, who are seeking an experienced Service Delivery / Infrastructure Lead to support a key period of supplier and service review activity. The role will focus on reviewing several infrastructure and network supplier contracts due for renewal over the next six months. You will lead service performance assessments, support renewal vs. re-tender decisions, and help ensure services remain aligned to operational and strategic requirements. Alongside supplier and contract oversight, the role will also have responsibility for IT service delivery operations, including oversight of the helpdesk/service desk function.
Key Experience Required:
- Strong background in IT Service Delivery and Infrastructure leadership
- Experience managing or reviewing infrastructure/network supplier contracts
- Service performance review and supplier management experience
- Oversight of helpdesk/service desk operations
- Public sector experience essential
- Local Government experience highly desirable
- Knowledge of ITIL service management principles
- PRINCE2 or ITIL certification desirable
Infrastructure Services Manager employer: Global Resourcing
As a Local Authority in the Midlands, we pride ourselves on being an excellent employer that values community impact and employee development. Our hybrid work model promotes a healthy work-life balance, while our commitment to public service ensures that your contributions directly benefit the local community. With opportunities for professional growth and a collaborative work culture, we offer a rewarding environment for those looking to make a meaningful difference in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Services Manager
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for an Infrastructure Services Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL principles and service delivery best practices. Be ready to discuss your experience with supplier contracts and how you've handled service performance assessments in the past.
✨Tip Number 3
When you get an interview, don’t just talk about your skills—show them! Bring examples of your previous work, like reports on service performance or case studies of successful contract renewals. This will help us see your impact in action.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Infrastructure Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Infrastructure Services Manager role. Highlight your experience in IT service delivery and infrastructure leadership, especially any work with supplier contracts and service performance reviews.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Mention your public sector experience and how it aligns with the needs of the Local Authority. Be specific about your achievements in managing helpdesk operations.
Showcase Relevant Certifications:If you have PRINCE2 or ITIL certifications, make sure to mention them prominently. These qualifications are highly desirable for this position, so don’t shy away from showcasing your expertise in ITIL service management principles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Global Resourcing
✨Know Your Infrastructure Inside Out
Make sure you brush up on your knowledge of IT service delivery and infrastructure management. Be ready to discuss specific examples from your past experience, especially around supplier contracts and service performance assessments. This will show that you’re not just familiar with the concepts but have practical experience to back it up.
✨Familiarise Yourself with Local Government Operations
Since this role is with a Local Authority, it’s crucial to understand how public sector operations differ from the private sector. Research recent developments or challenges in local government IT services. This will help you demonstrate your awareness of the environment you’ll be working in and how you can contribute effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service delivery and supplier management. Think about how you would approach contract renewals versus re-tendering decisions. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your ITIL and PRINCE2 Knowledge
If you have ITIL or PRINCE2 certifications, make sure to mention them! Discuss how you’ve applied these principles in your previous roles, particularly in managing service delivery and overseeing helpdesk operations. This will reinforce your qualifications and show that you’re serious about best practices in IT service management.
