At a Glance
- Tasks: Lead and optimise the Dynamics 365 CRM platform for a humanitarian aid organisation.
- Company: Mission-driven organisation focused on impactful humanitarian work.
- Benefits: Competitive salary, meaningful work, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving lives through technology.
- Why this job: Make a real difference by enhancing CRM solutions that support vital humanitarian efforts.
- Qualifications: Extensive experience with Dynamics 365 and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We are working with a mission-driven humanitarian aid organisation to find a Dynamics 365 CRM Lead to take full ownership of their CRM platform, driving strategy, improvements, and day-to-day performance.
Responsibilities
- Act as the internal lead and subject matter expert for Dynamics 365
- Own and drive the CRM roadmap, aligning with organisational priorities
- Lead stakeholder engagement, translating business needs into technical solutions
- Deliver hands-on configuration (fields, forms, views, workflows) and Power Automate solutions
- Oversee system performance, user support, and issue resolution
- Manage CRM governance, change requests, and prioritisation
- Drive data quality, validation, and reporting capability
- Optimise Customer Insights and Sales modules to improve engagement and performance
- Lead UAT, training, and user adoption across teams
- Manage third-party partners, ensuring quality delivery and knowledge transfer
- Collaborate with IT on integrations, security, and platform stability
Requirements
- Extensive experience with Microsoft Dynamics 365 (configuration, customisation, administration)
- Proven ability to lead and own a CRM function or platform
- Strong experience with Power Platform (Power Automate, Power Apps, Dataverse)
- Experience delivering Customer Insights and Sales module solutions
- Ability to translate business requirements into scalable technical solutions
- Strong stakeholder management and influencing skills
- Experience managing third-party vendors and partners
- Solid data management and data quality expertise
- Working knowledge of SQL and integrations (e.g. KingswaySoft desirable)
- Understanding of data protection and governance frameworks (e.g. GDPR)
- Excellent communication skills across technical and non-technical audiences
Desirable:
- Experience in not-for-profit or public sector environments
- Familiarity with fundraising or finance processes
If you are interested in this position, please reach out to Bev Evans via email beverleye@global-resourcing.com
Dynamics 365 Product Lead employer: Global Resourcing
As a Learning & Capability Expert, you will thrive in a dynamic environment that prioritises employee development and continuous improvement. Our company fosters a collaborative work culture where innovation is encouraged, and you will have access to extensive growth opportunities tailored to enhance your skills. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a strong commitment to employee well-being, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Product Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! If you’ve got hands-on experience with Dynamics 365, consider creating a portfolio or a case study that highlights your achievements. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by understanding the organisation’s mission and how your role as a Dynamics 365 Product Lead can contribute. Tailor your responses to show how you can drive their CRM strategy forward.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to make a difference.
We think you need these skills to ace Dynamics 365 Product Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Dynamics 365 Product Lead role. Highlight your experience with Microsoft Dynamics 365 and any relevant projects you've led. We want to see how your skills align with our mission-driven approach!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about humanitarian aid and how your expertise can drive our CRM strategy. Let us know how you can make a difference in our organisation.
Showcase Your Technical Skills:Don’t forget to mention your hands-on experience with Power Platform and CRM governance. We’re looking for someone who can hit the ground running, so be specific about your technical capabilities and past achievements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Global Resourcing
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365, especially the configuration and customisation aspects. Be ready to discuss specific features and how you've used them in past roles, as this will show your expertise and confidence.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with stakeholders in previous positions. Highlight your ability to translate business needs into technical solutions, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've resolved issues related to CRM performance or user support. Be ready to explain your thought process and the steps you took to ensure a smooth resolution. This will showcase your hands-on experience and critical thinking skills.
✨Familiarise Yourself with Data Governance
Since data quality and governance are key components of the role, make sure you understand frameworks like GDPR. Be prepared to discuss how you've managed data quality in the past and any relevant tools or processes you've implemented to ensure compliance.
