At a Glance
- Tasks: Lead IT operations and deliver top-notch services for over 5000 users.
- Company: Join a large Local Authority with a focus on operational excellence.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Hands-on leadership role with a dynamic team and exciting challenges.
- Why this job: Make a real impact in IT service delivery and infrastructure improvements.
- Qualifications: ITIL certification and strong experience in ICT Operations required.
Initial 6 month contract, £400pd inside IR35, hybrid (2 days per week onsite in London). We are looking for an experienced and strategic IT Operations Manager to lead the delivery of high-quality IT services across a large Local Authority environment, supporting over 5000 users across multiple sites. This is a hands-on leadership role within the IT team, responsible for operational excellence, service improvement, supplier management and infrastructure support.
Key Responsibilities:
- Lead IT operational service delivery across the organisation
- Manage ITSM processes including Incident, Change & Problem Management
- Oversee endpoint management, asset lifecycle & device provisioning
- Ensure security patching, vulnerability management & operational resilience
- Manage IT contracts, vendors, SLAs & procurement activities
- Lead IT infrastructure improvements and disaster recovery planning
- Deliver service reporting, KPI monitoring & continuous improvement initiatives
- Manage and develop IT operational teams and resources
- Act as SME on IT projects from scoping through implementation
Key Requirements:
- ITIL Practitioner/Expert or equivalent IT qualification
- Strong experience managing ICT Operations in a Local Authority (preferred) or Public Sector organisation (essential)
- Excellent knowledge of infrastructure, endpoint management & IT security
- Proven leadership, stakeholder management & supplier management skills
- Experience driving ITIL-based service improvement initiatives
IT Operations Manager in City of London employer: Global Resourcing
As an IT Operations Manager within our dynamic Local Authority, you will thrive in a supportive and collaborative work culture that prioritises operational excellence and continuous improvement. We offer competitive pay, flexible hybrid working arrangements, and ample opportunities for professional development, ensuring you can grow your career while making a meaningful impact on the community we serve. Join us in delivering high-quality IT services to over 5000 users, where your expertise will be valued and your contributions recognised.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience in local authority environments. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and operational excellence strategies. Be ready to discuss how you've improved service delivery in past roles – real examples will make you stand out!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Use our website to find roles that match your skills in managing ICT operations and leading teams effectively.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show your enthusiasm and reinforce your fit for the role.
We think you need these skills to ace IT Operations Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in managing ICT operations, especially in a Local Authority or Public Sector environment. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:In your application, don’t forget to showcase your leadership experience. We’re looking for someone who can lead teams and manage stakeholders effectively, so share examples of how you've done this in the past.
Highlight Relevant Qualifications:If you’ve got an ITIL Practitioner/Expert qualification or any equivalent IT qualifications, make sure these are front and centre in your application. We value these credentials highly and they’ll help you stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Global Resourcing
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially if you're an ITIL Practitioner or Expert. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in managing ICT operations within a Local Authority or Public Sector environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully led teams through operational challenges or service improvements. This is a hands-on role, so demonstrating your ability to manage and develop IT operational teams will be key.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, how would you handle a major incident affecting multiple sites? Practise articulating your thought process and the steps you would take to ensure operational resilience.
✨Understand Supplier Management
Familiarise yourself with supplier management and procurement activities. Be prepared to discuss your experience with managing contracts, SLAs, and vendor relationships. Highlight any successful negotiations or improvements you've implemented in past roles.
