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- Tasks: Onboard clients to Global Relay's mobile applications and ensure smooth implementation.
- Company: Global Relay, a leader in enterprise information archiving with a focus on innovation.
- Benefits: Competitive pay, mentoring, diverse culture, and opportunities for career growth.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: 1-2 years in SaaS implementations or customer service experience preferred.
- Other info: Join a dynamic team that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Who we are: For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career‐building company. A place for big ideas, new challenges, and groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognised for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
The Provisioning specialist works closely alongside our implementation specialists to ensure a complete onboarding of our full suite of services. They work with customers in executing the onboarding of Global Relay Messaging and Mobile Application services by collaborating with customer IT teams and keeping client business users updated on the implementation progress. Specialists are trusted client advisors helping ensure that the solutions meet each customer's unique requirements while setting up services correctly and smoothly.
The primary function of the provisioning specialist is to provide prompt and courteous implementation expertise for Global Relay's Messaging Text and Voice services. They build strong relationships with clients' implementation team members, work well under pressure, maintain a positive attitude, and meet client project deadlines in an efficient and professional manner. They set customer expectations, communicate internally to ensure tasks are on schedule, and offer suggestions to mitigate risks and avoid delays. They also advocate customer care over customer service.
Provisioning specialists are highly organised to work with several clients in different implementation phases concurrently. They possess excellent interpersonal and communication skills with outstanding telephone and email etiquette. They also have strong analytical and problem-solving skills with significant attention to the smallest details leading to a near‐error free track record. Intermediates can work independently as well as in a team environment with minimal supervision and are comfortable working under pressure in a fast‐paced, multi‐tasking environment with varied responsibilities. They exercise good judgement to proactively and independently solve problems and make decisions while updating management on at‐risk items.
Your role:
- Responsible for Global Relay App suite implementations (Global Relay App Text, Global Relay App Voice Calling, Global Relay for Android Messages, Global Relay for Apple Messages, Connector for O2, Global Relay Connector for Verizon, Connector for Vodafone, WhatsApp Business for Global Relay, Connector for Zoom Phone), including MyArchive, MFA/SAML and Third‐Party integrations.
- Provisioning and Onboarding on different platforms (Desktop, Web, iOS & Android).
- Work directly with Global Relay Teams/Departments to help and manage New Global Relay App customers.
- Monitor the completion of escalated tickets, ensure that tickets are completed in a timely manner; obtain clarification from technical staff on outstanding tickets.
- Complete implementations for clients with up to 500 users; exceptions may occur, based on complexity.
- Perform regular document management and wiki updates.
- Promote cross‐team engagement with other customer-facing teams.
- Perform peer reviews of new service implementations.
- Assist team members and other Global Relay departments as needed.
- Work with internal product teams to determine workflows, documents, procedures and validate those procedures by ensuring proper Global Relay product usage with clients.
- Ad hoc tasks and responsibilities as the business requires.
About you:
- 1 to 2 Years in SaaS implementations or equivalent experience is ideal.
- Technical Customer Service or customer service call centre experience is an asset.
- A proven history of previous successes in a setting where minimal direction was provided.
- Familiarity with technical documentation and ticketing systems, Salesforce and Confluence Wiki is a plus.
- Knowledge of Windows and Apple operating systems and troubleshooting.
What you can expect: At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. You'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal‐opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
Provisioning Specialist (Mobile Applications) in London employer: Global Relay
Contact Detail:
Global Relay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning Specialist (Mobile Applications) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Global Relay. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. Global Relay thrives on diversity and innovation, so think about how your unique background and ideas can contribute to their mission. Be ready to share examples!
✨Tip Number 3
Showcase your problem-solving skills during the interview. As a Provisioning Specialist, you'll need to demonstrate how you can handle challenges and keep projects on track. Use real-life scenarios to illustrate your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Global Relay team. Let’s get you that job!
We think you need these skills to ace Provisioning Specialist (Mobile Applications) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with SaaS implementations and customer service. We want to see how your skills align with the role of a Provisioning Specialist!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your excellent interpersonal and communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you’re ready for the dynamic nature of the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Global Relay
✨Know Your Stuff
Before the interview, make sure you understand Global Relay's services and how they relate to the role of a Provisioning Specialist. Familiarise yourself with their mobile applications and SaaS implementations, as well as any relevant technical documentation. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Provisioning Specialist, you'll need excellent interpersonal skills. During the interview, practice clear and concise communication. Use examples from your past experiences where you've successfully managed client relationships or resolved issues, highlighting your ability to keep clients informed and engaged.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Global Relay values proactive problem-solving, so share instances where you've used analytical skills to mitigate risks or improve processes, especially in a fast-paced environment.
✨Emphasise Team Collaboration
Global Relay thrives on teamwork and collaboration. Prepare to talk about your experience working in teams, particularly in customer-facing roles. Highlight how you've contributed to cross-team engagement and supported colleagues, showing that you're a team player who can work well under pressure.
