Office Manager in London

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

We offer competitive compensation and benefits and other perks expected from an established company. Global Relay is a career-building company—A place for big ideas, new challenges, and groundbreaking innovation where you can genuinely make an impact and be recognized for it. We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages collaboration and learning from each other, completely free of barriers.

Your role involves leading operations in a state-of-the-art office located in the heart of the City of London. Global Relay is seeking an Office Manager to oversee and coordinate all aspects of our office operations, security, and procedures. In this role, you’ll collaborate closely with teams across the organization to ensure the seamless, day-to-day functioning of our workplace. This full-time, on-site position (5 days a week) is ideal for someone who is organized, personable, adaptable, and proactive, a self-starter ready to take on a dynamic challenge.

Your responsibilities include:

• Manage the administrative and front desk team, visitor experience, and ensure all company standards are being met.
• Manage all physical security requirements, ensuring all staff are complying with office policies and undergoing external security audits regularly (including ISO 27001 and SOC 2 certifications).
• Oversee office facilities management to ensure all equipment and workspaces meet our high standards and coordinate any necessary repairs or maintenance.
• Manage accounts with external vendors including office cleaners, property management, various suppliers and contractors and maintain strategic relationships with them.
• Oversee office spending and identify opportunities for cost-saving improvements, without compromising operations.
• Manage in-house programs, including corporate mobile devices, employee food & beverage program, desk bookings, and various in-house functions.
• Ensure compliance with workplace health and safety requirements and maintain records for audit purposes.
• Maintain constant communication with management and staff to ensure proper office operations daily.
• Provide backup support for administrative tasks, including front desk duties and handling phone calls.
• Assist with client events and staff socials as required.
• Oversee and help with ad hoc tasks and projects as needed.
• Work in collaboration with other global Office Managers to ensure consistent processes are being followed in all locations.

About you:

• A bachelor's degree or college diploma in a relevant field (e.g., business administration, office management).
• A minimum of 5 years of proven success in a similar role, demonstrating an ability to effectively manage office operations.
• Familiarity with office security and undergoing security audits.
• Prior experience in managing facilities and maintenance will be viewed as a strong asset.
• Prior experience leading, coaching, or supervising a team will be viewed as a strong asset.
• Proficiency in multitasking and managing multiple projects simultaneously.
• Proven track record of exceptional organizational abilities, including the management of schedules, resources, and office supplies.
• Excellent communication skills, both written and verbal, with a demonstrated ability to facilitate effective collaboration with team members, clients, and external partners.
• Proficiency in office software and productivity tools, including Microsoft Office Suite.
• Meticulous attention to detail and can ensure accuracy in office processes and documentation.
• Strong leadership capabilities an asset, including an ability to motivate and lead a team of administrative professionals.

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.