Global Relay is seeking a Customer Support specialist to join our 24x7 frontline team in London. You will assist customers with Global Relay App Services, from onboarding to ongoing support, using phone, email, and ticketing systems.
This role requires collaborative work with product and QA teams in a fast-paced environment. You will handle requests related to Instant Messaging, Texting, Voice, WhatsApp, and Directory Services, ensuring accurate troubleshooting and timely responses.
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Onsite UK SaaS Support Technician in City of London employer: Global Relay
Global Relay is an exceptional employer that fosters a collaborative and inclusive work environment in the heart of London. With a strong emphasis on employee growth, you will have access to mentoring and opportunities to enhance your skills while working on impactful projects using cutting-edge technology. The hybrid work culture promotes autonomy and creativity, making it a rewarding place for those looking to make a meaningful contribution.
