Business Manager, Technology Partners

Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:
– Acts as a trusted advisor: Build strong relationships with Technology Platform Providers, Customers, and 3rd party integrators. Understand their needs and goals – conduct requirements gathering and provide strategic guidance to help them achieve a Technology Integration.
– Drives value and growth: Manage Technology partnerships to increase revenue through Partner Platform Integration.
– Provides both pre/post-sales technical assistance to Global Relay Integration Partners, and post-integration support to Global Relay Archive Customers.
– Disseminate technical requirements & product documentation while educating Technology Partners in Global Relay’s integration options and processes.
– Coordinate and work with Global Relay departments, including Product, Sales, Legal, Finance, Marketing and Provisioning to address Technology Partner matters.
– Understands and explains the features & benefits of Global Relay’s Technology Stack; evaluate Technology Partner requirements to present an appropriate product and solution.
– Broaden Global Relay’s Data Connectors Ecosystem to increase Data connectivity options.
– Work with the Technology Partner to identify regulatory implications of their Technology Platform. Identify competitive differentiators while cultivating use-case benefits analysis.

Your responsibilities:
– The Business Manager – Technology Partners will organize Technology integration discussions and serve as a business matter expert for all Technology Partners.
– Engage with Integration Partners pre-sales and post-sales to ensure adoption of Global Relay services.
– Build strong relationships with integrators, ensuring satisfaction of Global Relay products and services.
– Work directly with Business Development and Product Development teams, being the primary point of contact for each integration.
– Collaborate with internal stakeholders to provide exceptional customer service and report Technology Partners details to leadership.

About you:
– 3+ years of experience in technical and/or account management roles.
– Ability to educate Partners on implementation processes. Troubleshoot integration issues and provide technical solutions.
– Professional business manners with the ability to interact with Business & Technical resources.
– Proven time management skills, attention to detail in a fast-paced environment.
– Ability to convey technological solutions and business value effectively.
– Resourceful with strong problem-solving skills.
– Enthusiastic, with a strong work ethic and positive attitude.

What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. You’ll receive mentoring, coaching, and support to reach your career goals. Be part of a culture that fosters creativity and rewards perseverance and hard work. Work alongside talented individuals from diverse backgrounds. We support flexible work arrangements and a hybrid work model to promote work/life balance.

Visit to learn more about our business, culture, and community involvement.

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