At a Glance
- Tasks: Manage customer bookings and resolve queries while ensuring top-notch service.
- Company: Join a dynamic team in a leading export company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 25650 - 31350 £ per year.
Submission of customer bookings in adherence to Customer Service SOPs.
Handling customer and third-party queries confidently and promptly, escalating to management when necessary.
Proactively contacting clients or missing shippers to secure additional bookings when container volumes are low.
Corresponding with overseas agents via email or Oms to ensure accurate and timely information for all Routed Bookings.
Efficiently managing amendments to bookings, including changes in CBM, weight, or number of pieces.
Arranging haulage bookings, taking into consideration any special agreements such as free pick-up.
Resolving haulage issues, such as addressing instances of drivers not showing up.
Notifying clients via email about vessel delays or short shipments with dates to be confirmed.
Obtaining hazmat acceptance if required, unless previously submitted by sales.
Communicating with suppliers for freight collect shipments and obtaining necessary paperwork like MSDS, DGN, invoice, and packing list.
Proficiently handling short shipments.
Ensuring accurate rating of all bookings according to client and agent agreements, and inputting third-party expenses at the booking level when necessary.
Aligning all communication, both internal and external, with the company Core Values and actively promoting existing and new services.
As the primary point of contact within the business, consistently providing a level of service that demonstrates excellence and meets service level expectations.
Proactively seeking opportunities to increase revenue, whether by offering value-added services at our CFS's or identifying revenue-generating opportunities for specific requests.
Proficient in customer service with a track record of resolving issues in a solution-focused manner.
Ability to communicate professionally and efficiently while addressing all aspects of client expectations and issues.
Confidently liaising with colleagues at all levels using various communication mediums.
Professional and efficient communication with customers. - The Customer Service Advisor holds accountability for executing daily tasks to accomplish the primary objective: customer satisfaction and serving as the initial point of contact for most clients.
Their role is to guarantee clients receive a consistently professional, courteous, and efficient level of service at all times. - hello@globalrs. co. uk - GDPR Candidate Agreement | Web Privacy
Export Customer Service Operator employer: Global Rec Solutions Ltd
Global Rec Solutions Ltd provides a supportive work environment that encourages professional development and skill enhancement. Employees benefit from engaging with a diverse range of clients and partners, fostering a culture of collaboration and success.
StudySmarter Expert Advice🤫
We think this is how you could land Export Customer Service Operator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Global Rec Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Global Rec Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Export Customer Service Operator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Global Rec Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Global Rec Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Global Rec Solutions Ltd!
How to prepare for a job interview at Global Rec Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
