Head of Fleet Management Operations

Global Ports Holding (GPH) is the world’s largest independent cruise port operator, with a strong presence in the Caribbean, Mediterranean, Asia-Pacific. Through long-term concession and management agreements, we provide top-tier service, safety, and operational excellence across our global network. Committed to sustainable cruise tourism, we strive to create value for all stakeholders while enhancing the destinations we serve.
As we expand our network, we are looking for an experienced Operations Manager to lead operations at our Liverpool Cruise Port . As Operations Manager, you\’ll lead the team to enhance operational efficiency, provide exceptional passenger experience, and maintain GPH’s high standards in port management.

The Operations Manager is responsible for the efficient, safe, secure, and compliant operation of the port, leading on elements as nominated:
Manage day-to-day Port and Marine Operations on a rostered basis.
Manage and supervise operational staff, including subcontractors, providing leadership, guidance, and performance management.
Act as the primary point of contact for all operational matters, including communication with cruise lines, port agents, and other stakeholders.
Ensure compliance with all relevant regulations, policies, and procedures, including safety, security, and environmental standards.
Ensure port compliance with Health and Safety considerations. Marine and Quayside Support:
Supervision of Quayside and Ropehandling operations on rostered basis.
Ensure compliance with all relevant marine regulations and safety standards.
Liaison and communication with harbour authorities, pilots, and other marine service providers.
Lead on the preparation of and co-ordination of Port Cost Sheet activity, ensuring compliance with LCP port cost sheet procedure as appropriate.
Prepare Port Cost reports, providing insights into operational performance and identifying areas for improvement.
Assist with and lead other port projects as nominated.
Support and implement GPH and LCP marketing strategy to attract cruise lines, increase passenger numbers, and enhance the port\’s reputation.
Manage the port\’s brand identity and ensure consistent messaging across all communication channels.
Support the LCP facilities manager in maintenance activities of port facilities and infrastructure, including terminals, fleet, plant and equipment as requested.
Issue of Permits to Work to contractors as appropriate.
Assist the PFSO in the implementation, and maintenance of the Port Facility Security Plan (PFSP) and associated documents.
Ensure compliance whilst undertaking DPFSO duties with all relevant security regulations and standards, including the ISPS Code.
Manage cruise day security operations, including access control, surveillance, and screening.
Financial awareness and budgeting skills.
PFSO training desirable
First Aid Training
Commit to training.