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- Tasks: Engage with customers to retain their business and provide tailored solutions.
- Company: Join a leading payment solutions provider with a passion for success.
- Benefits: Competitive salary, uncapped commission, remote work, and comprehensive training.
- Why this job: Make a real impact by helping businesses thrive financially.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Dynamic team environment with opportunities for personal growth.
The predicted salary is between 25000 - 30000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
This is a remote position that requires up to 3 weeks training in our Stockport/Grimsby Office. Travel and accommodation will be provided if over 30 miles and 1.5 hours travel time. Please do not apply if you are unable to commit to training.
Takepayments is a leading provider of payment solutions products, dedicated to serving businesses and helping them thrive financially. We are seeking a skilled and empathetic Retention Executive to join our team. As a Retention Executive, your primary responsibility will be to engage with existing customers who are considering leaving us and work to retain their business.
Benefits of being our Retention Advisor:
- Excellent Basic Salary of £25,396.80
- Competitive uncapped commission structure
- Work From Home
- In depth Training and Development
Responsibilities for our Retention Advisor:
- Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
- Listen attentively to customers' concerns and reasons for wanting to leave, demonstrating empathy and understanding.
- Present compelling solutions and alternatives that address customers' pain points and convince them to stay.
- Maintain accurate records of customer interactions and account status in our CRM system.
- Meet and exceed retention targets and objectives.
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.
Requirements for our Retention Advisor:
- Excellent communication skills, with the ability to build rapport and trust with customers.
- Customer-focused with a passion for delivering exceptional service.
- Proven ability to work in a fast-paced and demanding environment.
- Self-motivated and goal-oriented with a drive to achieve and exceed targets.
- A track record of meeting or exceeding retention goals.
- Previous retentions background preferred but not essential.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
Retentions Consultant in Stockport employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Consultant in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Retentions Consultant role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research common questions for retention roles and practice your responses. We want you to showcase your empathy and communication skills, so think of examples where you've successfully retained customers in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our dynamic team!
We think you need these skills to ace Retentions Consultant in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retentions Consultant role. Highlight your customer service experience and any relevant skills that show you can engage with customers effectively. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about retaining customers and how your previous experiences have prepared you for this role. Let us know why you want to join our dynamic team at Global Payments.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to connect with others. Use clear and concise language, and don’t shy away from showing a bit of your personality. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Global Payments
✨Know Your Stuff
Before the interview, make sure you understand Global Payments' services and how they help businesses thrive. Familiarise yourself with their payment solutions and think about how you can contribute to retaining customers by addressing their specific needs.
✨Show Empathy
As a Retention Consultant, empathy is key. Prepare examples of how you've successfully handled customer concerns in the past. During the interview, demonstrate your ability to listen and respond thoughtfully to hypothetical customer scenarios.
✨Highlight Your Achievements
Be ready to discuss your previous experience with retention goals. Share specific metrics or achievements that showcase your ability to meet or exceed targets. This will help illustrate your value to the team.
✨Ask Insightful Questions
Prepare questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or how success is measured in the Retention Consultant position. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
