At a Glance
- Tasks: Manage and resolve technical inquiries for POS products through various communication channels.
- Company: Global Payments, a leader in the payments industry.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Opportunity to coach teammates and enhance your technical skills.
- Why this job: Join a dynamic team and make a difference in customer support within the payments sector.
- Qualifications: High school diploma and 4+ years of experience in the payments industry.
The predicted salary is between 35000 - 45000 £ per year.
Global Payments is seeking a Technical Customer Service Representative in Greater London to manage and resolve technical inquiries from clients related to point of service (POS) products. This role involves responding to requests via telephone, email, chat, or SMS, and maintaining accurate records.
The ideal candidate will have a high school diploma, with a minimum of 4 years of relevant experience, preferably in the payments industry. You will work on resolving escalated support issues while leveraging your industry knowledge to assist and coach teammates.
Senior POS & Payments Support Specialist employer: Global Payments
Global Payments is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Greater London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members can advance their careers while making a meaningful impact in the payments industry. Join us to be part of a dynamic team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior POS & Payments Support Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the payments industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can clearly explain how your experience aligns with their needs. Keep it concise and relevant to the Senior POS & Payments Support Specialist role.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled technical inquiries in the past. This will demonstrate your ability to handle escalated support issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior POS & Payments Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in the payments industry. We want to see how your skills align with the role, so don’t be shy about showcasing your technical support expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves interacting with clients through various channels, we recommend demonstrating your communication skills in your application. Use clear and concise language to show us you can handle technical inquiries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Global Payments
✨Know Your POS Products
Make sure you brush up on the specific POS products that Global Payments offers. Familiarise yourself with their features and common technical issues. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves responding to clients via various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using online platforms to refine your communication style.
✨Prepare for Technical Scenarios
Expect to be asked about how you would handle specific technical inquiries or escalated support issues. Think of examples from your past experience where you successfully resolved similar problems and be ready to discuss them in detail.
✨Showcase Your Teamwork Abilities
As you'll be coaching teammates, be prepared to discuss your experience working in a team environment. Highlight instances where you've collaborated effectively or helped others improve their skills, as this will demonstrate your leadership potential.
