Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational enablement and AI initiatives to enhance payment solutions globally.
- Company: Global Payments is a top-tier payments technology firm, empowering millions with innovative solutions.
- Benefits: Enjoy a dynamic work environment, opportunities for innovation, and a chance to make a global impact.
- Why this job: Join a passionate team driving change in the payments landscape with cutting-edge technology.
- Qualifications: Proven leadership in operations, experience with AI, and strong data analysis skills required.
- Other info: Global Payments values diversity and offers equal employment opportunities.
The predicted salary is between 72000 - 108000 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Accountabilities
- Strategy & Leadership
- Define and execute the global roadmap for operational enablement, platform performance, and service intelligence.
- Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value.
- Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions.
- Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success).
- Platform & Tooling Ownership
- Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics).
- Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions.
- Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI capabilities.
- Reporting & Business Intelligence
- Oversee internal dashboards and operational metrics, ensuring actionable insight at all business levels.
- Lead external reporting delivery including SLAs, service packs, and executive summaries, driving consistency and professionalism.
- Establish a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks.
- AI & Automation Enablement
- Build and scale a team focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection).
- Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys.
- Ensure all AI use cases meet compliance, governance, and ethical standards.
- Governance & Compliance
- Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity.
- Align tooling and processes to evolving regulatory frameworks (e.g. DORA, PCI) and enterprise risk standards.
- Champion continuous service improvement and cost-efficiency initiatives globally.
Success Profile
You are a strategic operator who combines data obsession with leadership excellence. You thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity.
Qualifications & Experience Required
- Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry.
- Track record of delivering enterprise platform transformations (ServiceNow, Power BI, Tableau).
- Experience managing global teams and complex stakeholder groups in a matrixed environment.
- Deep understanding of AI/automation use cases in regulatory complex financial operational environments.
- Strong data and reporting acumen; comfortable building and interpreting executive-level dashboards.
- Executive presence and ability to influence at C-level.
Desirable
- Experience with Amazon Bedrock or similar generative AI platforms.
- Familiarity with ITIL/ITSM frameworks and workflow automation tools (e.g. Jira, Confluence).
- Knowledge of regulatory frameworks such as DORA and PCI.
- Exposure to RPA, low-code/no-code tools, and AI-assisted service workflows.
- Recognised Service Management certification (e.g. ITIL).
What You Will Bring
- A mindset for innovation and operational scalability.
- Passion for metrics, insight, and customer experience.
- Ability to translate technology into real-world value.
- A collaborative approach to global leadership.
- Energy to drive meaningful, measurable change.
Senior Director of Operational Enablement and Intelligence employer: Global Payments
Contact Detail:
Global Payments Recruiting Team
jobs@globalpay.com
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Operational Enablement and Intelligence
✨Tip Number 1
Familiarise yourself with the latest trends in AI and automation, especially as they relate to operational enablement. Being able to discuss these topics intelligently during interviews will demonstrate your thought leadership and strategic mindset.
✨Tip Number 2
Network with professionals in the financial services and technology sectors. Attend industry conferences or webinars where you can connect with potential colleagues or leaders at Global Payments, which could give you insights into their culture and expectations.
✨Tip Number 3
Prepare to showcase your experience with enterprise platform transformations. Be ready to discuss specific projects you've led, particularly those involving tools like ServiceNow or Power BI, as this will highlight your relevant expertise.
✨Tip Number 4
Understand the regulatory frameworks mentioned in the job description, such as DORA and PCI. Being knowledgeable about these regulations will not only help you in interviews but also show your commitment to compliance and governance in operational roles.
We think you need these skills to ace Senior Director of Operational Enablement and Intelligence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly within financial services or technology. Emphasise your achievements in platform transformations and managing global teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and operational scalability. Discuss how your strategic mindset aligns with the company's goals and how you can contribute to their success in AI and automation.
Highlight Relevant Skills: Clearly outline your skills related to AI, workflow automation, and data reporting. Mention any experience with tools like ServiceNow, Power BI, or Tableau, as well as your understanding of regulatory frameworks.
Showcase Leadership Experience: Provide examples of how you've led teams through complex projects and influenced stakeholders at all levels. Use specific metrics or outcomes to demonstrate your impact in previous roles.
How to prepare for a job interview at Global Payments
✨Showcase Your Strategic Vision
As a Senior Director, it's crucial to demonstrate your ability to define and execute a strategic roadmap. Prepare examples of how you've successfully led operational transformations in the past, particularly in complex environments like financial services.
✨Highlight Your AI and Automation Expertise
Given the emphasis on AI and automation in this role, be ready to discuss specific use cases where you've implemented these technologies. Share insights on how you've driven measurable business value through innovative tooling and workflow automation.
✨Demonstrate Leadership in a Matrixed Environment
This position requires collaboration across various functions. Prepare to discuss your experience managing global teams and influencing stakeholders in a matrixed structure. Highlight your approach to fostering collaboration and driving results.
✨Prepare for Executive-Level Discussions
You will need to engage with C-level executives, so practice articulating your ideas clearly and confidently. Be prepared to present data-driven insights and how they can influence decision-making at the highest levels.
